Paige Quigley
208 E 3rd St. Colton,South Dakota
Summary
Customer Service Agent bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Focused Paramedic well-versed in patient assessment and emergency care. Reliable and efficient with 3 years of quality performance in patient facing interactions at the paramedic level and 4 years of hospital technician and secretary experience. Accustomed to providing critical care in dynamic environments and rapid decision making in high stress environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Envoy Airlines
10.2022 - Current
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Paramedic
Humboldt Fire And Ambulance
12.2021 - Current
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
Paramedic
Patient Care EMS
05.2021 - 05.2022
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Used Tablet PCR and Image Trend to accurately document services provided to reduce liability and improve patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
Patient Care Technician
Sanford Health
06.2018 - 11.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Coordinated communications to specialty physicians for Emergency Department physicians.
- Updated daily physician schedules and contact information.
- Maintained rapport with other secretaries in other facilities when requesting and sending emergent paperwork.
Truck Unloader
Walmart
04.2015 - 06.2018
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Sorted and properly arranged items.
- Maintained organized work area by storing equipment safely and properly.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity.
Education
Bachelor of Science - Paramedic Technology
University of Sioux Falls
Sioux Falls, SD05.2021
Skills
- Emergency Medical Team Coordination
- Critical Thinking
- Recordkeeping Requirements
- Adaptable Under Pressure
- Resource Coordination and Allocation
- Tactful Communication
- Office Equipment Operation
- Information Verification
- Documentation and Reporting
- File Management
Certification
- PHTLS - Prehospital Trauma Life Support
- ACLS- Advanced Cardiovascular Life Support
- PALS- Pediatric Advanced Life Support
- NIMS- National Incident Management System
Timeline
Customer Service Agent
Envoy Airlines
10.2022 - Current
Paramedic
Humboldt Fire And Ambulance
12.2021 - Current
Paramedic
Patient Care EMS
05.2021 - 05.2022
Patient Care Technician
Sanford Health
06.2018 - 11.2021
Truck Unloader
Walmart
04.2015 - 06.2018
Bachelor of Science - Paramedic Technology
University of Sioux Falls
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