Paige Raleigh
Henderson,KY
Overview
11
11
years of professional experience
Work History
Patient Registration Specialist
Deaconess Hospital
Evansville, IN
05.2020 - Current
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Imaged and scanned patient and registration documentation into electronic patient record via [System].
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Shift Manager
Courtyard By Marriott
Evansville, IN
05.2016 - 05.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Shift Manager
Krispy Kreme
Long Beach, CA
03.2013 - 05.2016
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Prepared materials for following shift.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
- Provided first-rate service to all customers regardless of time or concern.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Walked around facility frequently to check activities.
Production Worker
TJ Maxx Distribution Center
Evansville, IN
05.2011 - 03.2013
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Reviewed job specifications to determine appropriate setups for production runs.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Education
High School Diploma -
Harrison High School
Evansville, IN05.2011
Skills
- Admissions Screening
- Organization and Time Management
- Registration Processing
- Patient Registration
- Cleaning and Sterilizing
- Data Confirmation
Timeline
Patient Registration Specialist
Deaconess Hospital
05.2020 - Current
Shift Manager
Courtyard By Marriott
05.2016 - 05.2020
Shift Manager
Krispy Kreme
03.2013 - 05.2016
Production Worker
TJ Maxx Distribution Center
05.2011 - 03.2013
High School Diploma -
Harrison High School
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