Summary
Overview
Work History
Education
Skills
Timeline
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Paige Riley

Jacksonville,FL

Summary

A highly qualified English and Mass communications graduate from The University of Maryland Eastern Shore. Knowledgeable and dedicated customer service professional with extensive experience in sales and marketing , customer service, fine dining, childcare and office assistance. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Fine Dining Server

Terra Gauche Brazilian Steakhouse
01.2023 - Current
  • High volume environment
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Managed sections for smooth flow of guests and orders.
  • Prestigious wine knowledge.
  • Tended to 30-35 people at once

Cosmetologist Student

Parisian Spa Institute
08.2021 - 11.2022
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Demonstrated thorough knowledge of all salon products and services.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Used social media platforms to promote salon and services.
  • Upsell service to about 20% per customer with products at check out

Office Assistant/Receptionist

MCIVER UROLOGICAL CLINIC
06.2021 - 04.2022
  • Received and routed laboratory results to correct clinical staff members.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared and processed patient referrals and transfer requests.
  • Processed medical insurance claims and payments.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed patient referrals to other medical specialists.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Confirm over 100 plus patients appointments daily

Brand Ambassador/Promotional Model/ sales associate

Popular lonely girl
08.2020 - 04.2021
  • Market / promote PLG business on all social platforms showcasing their clothing/ brand
  • Top seller averaged $1,000 plus in sales per day
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Event Coordinator/Manager

Arden's
05.2019 - 05.2020
  • Planned events for residents to attend
  • Imputed work orders for all tenants
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Informed maintenance with tickets and returned with ETA to each tenant
  • Charged and calculated electricity bills for entire complex
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Raise occupancy and traffic 5-10% a week with marketing strategies and ads.

Entry Executive Office Assistant

University of Maryland Eastern Shore
11.2018 - 05.2020
  • Developed and maintained automated alert systems for important deadlines.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Filed paperwork and organized computer-based information.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Took notes and dictation at meetings.
  • Oversaw all social platforms for our department

Teacher Assistant

Bright Young Minds Academy
05.2017 - 08.2017
  • Oversaw classroom operations during teacher and parent meetings.
  • Delivered supplementary lessons and practice assignments.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Education

Bachelor of Arts - Liberal arts, English

University of Maryland Eastern Shore
Princess Anne, MD
05.2020

Diploma -

Ezekiel Ezra Smith High School
Fayetteville, NC
05.2015

Skills

  • Social Media Management
  • Technical writing (2 years)
  • Cosmetology License
  • Reliability — Expert
  • Tendency to be dependable and come to work
  • Conscientiousness — Proficient
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Full results: Proficient
  • Scheduling — Proficient
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Office Manager — Proficient
  • Public relations
  • Outstanding writing skills
  • Intense communication Skills
  • Excel
  • Powerpoint
  • Note taking
  • Personal assisting
  • Order Placement
  • Luxury Experience Management
  • Fine Dining Expertise
  • Organization and Time Management
  • Medical Records Management
  • Patient Health Information Access
  • Brand Promotion
  • Consistent Brand Messaging
  • Social Media Content Creation
  • Microsoft Office
  • Social Media Management Experience
  • AP Style Writing
  • Communications and Media
  • Event Calendar Management
  • Services Marketing

Timeline

Fine Dining Server

Terra Gauche Brazilian Steakhouse
01.2023 - Current

Cosmetologist Student

Parisian Spa Institute
08.2021 - 11.2022

Office Assistant/Receptionist

MCIVER UROLOGICAL CLINIC
06.2021 - 04.2022

Brand Ambassador/Promotional Model/ sales associate

Popular lonely girl
08.2020 - 04.2021

Event Coordinator/Manager

Arden's
05.2019 - 05.2020

Entry Executive Office Assistant

University of Maryland Eastern Shore
11.2018 - 05.2020

Teacher Assistant

Bright Young Minds Academy
05.2017 - 08.2017

Bachelor of Arts - Liberal arts, English

University of Maryland Eastern Shore

Diploma -

Ezekiel Ezra Smith High School

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Paige Riley