Paige Rinehart
Indian Trail,NC
Summary
Highly developed troubleshooting skills, demonstrated high quality customer service skills and a strong background in relationship development. Proactive and extensive problem resolution skills. Well-developed interpersonal skills, exceptionally organized and self-disciplined.
Overview
12
12
years of professional experience
Work History
IT Service Desk Analyst
Lighthouse E-Discovery
Seattle, WA (Remote Work From Home)
03.2021 - Current
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Tech support including troubleshooting, maintenance and repair of all software and hardware for Lighthouse employees
- Training for offshore tech support
- Experience with Cisco VPN, Manage Engine, Active Directory, Exchange, O365 Admin and Azure, operating systems, and some experience with Sentinel One.
- Translated complex technical issues into digestible language for non-technical users
- Assisted with updating technical support best practices for use by team
Technology Support Specialist
City of Monroe
09.2019 - 02.2021
- Tech support including imaging, equipment inventory and tracking, installation, troubleshooting, maintenance and repair of all hardware and software for the City of Monroe
- Experience with SCCM, Active Directory, in house databases including IBM AS400, Exchange, Office suite, operating system conversions and providing outstanding customer service and ticketing results.
Enterprise Technology Level II Tech Support
Capital Bank/First Tennessee Bank
Charlotte, NC (remote Work)
03.2016 - 06.2019
- Tech support including advanced troubleshooting, equipment inventory and tracking, imaging, installation, maintenance and repair of all software and hardware throughout the bank footprint (4 states) and local support for Charlotte and western NC
- Experience with SCCM, in house databases including IBM, Exchange, Office, operating system conversions and entire system conversions.
- Trained users on how to operate components and systems.
Technical Support Analyst - Contract Work
Service Response Partners
Contract Work - Remote
04.2016 - 02.2017
- Dedicated Tech Support for OpenTable restaurants globally
- The support includes software and server troubleshooting as well as network troubleshooting for OpenTable networks at restaurants
- This is a virtual/telecommute position working from my home office
- Tech support covers all types of OpenTable software and servers in restaurants, including all cloud based systems as well
- All software is proprietary, server systems are all Windows based, various versions
- MSSQL database in some systems.
Network Support Coordinator
InVue Security Products
02.2015 - 04.2016
- Responsibilities include management of WSUS, WDS, Samanage, Active Directory, Office 365, Solidworks/EPDM servers, imaging, installation, maintenance, troubleshooting and repair of all desktops and laptops and all peripheral equipment.
Senior Microcomputer Systems Technician
South Piedmont Community College
04.2011 - 02.2015
- Responsibilities included imaging, installation, maintenance, repair and troubleshooting of all staff/faculty and student use computers, audio/visual equipment
- Basic networking (Cisco environment) support for Cisco VoIP
- Experience MS Server 2008 R2, 2012, AD, Exchange, SCCM
- Backup support for Sharepoint 2010 and Hyper-V virtual environment.
Education
Associate of Applied Science - Applied Science, Information Technology
South Piedmont Community College
Monroe, NC05.2010
CERTIFICATION CompTIA A+ - Information Technology
CompTIA
International Ceritifcation05.2020
Apple IOS/ MacOS Training Completion - Information Technology
Apple
Apple12.2016
SharePoint Administration/SQL Administration - Information Technology
NC State University Continuing Education
Raleigh, NC02.2013
Information Technology
Microsoft MCITP
Microsoft06.2012
Skills
- User Training Expertise
- Repair Expertise
- Issue Resolution
- System Maintenance and Repair
- MDM - Mobility Device Management
- Program Installations
- Software and Hardware Issues
- Technical Installations
- Technical Support Background
- Application Support
- Training Material Development
- Support SOP Writing
- Access Management Software
- Software Release and Rollout
- Voice and Data Service Migration
Timeline
IT Service Desk Analyst
Lighthouse E-Discovery
03.2021 - Current
Technology Support Specialist
City of Monroe
09.2019 - 02.2021
Technical Support Analyst - Contract Work
Service Response Partners
04.2016 - 02.2017
Enterprise Technology Level II Tech Support
Capital Bank/First Tennessee Bank
03.2016 - 06.2019
Network Support Coordinator
InVue Security Products
02.2015 - 04.2016
Senior Microcomputer Systems Technician
South Piedmont Community College
04.2011 - 02.2015
Associate of Applied Science - Applied Science, Information Technology
South Piedmont Community College
CERTIFICATION CompTIA A+ - Information Technology
CompTIA
Apple IOS/ MacOS Training Completion - Information Technology
Apple
SharePoint Administration/SQL Administration - Information Technology
NC State University Continuing Education
Information Technology
Microsoft MCITP