Summary
Overview
Work History
Education
Skills
Pronouns
Willing To Relocate
Personal Information
Timeline
Generic

Paige Robertson

Rochester Hills,MI

Summary

Energetic and driven professional with a strong background in customer service, mortgage lending support, sales, and youth coaching. Adept at high-volume data entry with strong attention to detail and accuracy—ensuring smooth processing of documents, applications, and customer records. Known for excellent communication skills, adaptability, and a natural ability to build rapport with clients and colleagues. Skilled in critical thinking and problem-solving, allowing for effective decision-making and conflict resolution in fast-paced, high-pressure environments. Proficient in Microsoft Office Suite, CSR systems, and standard office equipment. A confident, quick learner who thrives both independently and in team settings. Brings a flexible and results-driven mindset that is an asset across industries such as finance, education, customer support, administration, and operations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MortgageUSA
06.2025 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Generating Representative

Right Mortgage LLC
02.2025 - 06.2025
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Contributed to team sales goals by upselling products and services to customers.

Cheer/dance Coach

We are one cheer camp
07.2021 - 04.2025
  • My positioned job is to work on all of the kids in my group individually and together with different styles of dance, cheer and tumbling.
  • The hardest part of my job is where sometimes in my group kids wanna give up or don't think they can do it or etc.
  • I love that a big part of my job is that I not only teach what skills I have. I also get to impact and learn special things about each everyone of these kids that makes it so enjoyable.
  • Facilitated workshops on injury prevention and proper stretching techniques, promoting dancer safety and wellness.
  • Developed diverse choreographies for various age groups, resulting in engaging performances.
  • Organized fundraising events to support the growth of the dance program and provide scholarships for deserving students.
  • Led audition preparation sessions, increasing acceptance rates into prestigious dance programs.
  • Utilized video analysis tools to assess dancer technique, identifying areas for improvement more effectively.
  • Fostered a culture of respect, inclusivity, and teamwork within the studio community through consistent reinforcement of these values during practice sessions.
  • Established strong relationships with parents and guardians, providing updates on student progress.
  • Maintained a positive learning environment by addressing any conflicts or concerns promptly and professionally.

Operations Specialist

Uwm united wholesale mortgage
09.2024 - 01.2025
  • My position at UWM are to set up loans in our queue to set up each loan for underwriting.
  • I get 20-40 loans a day and my job is to make sure the buyer has all the necessary paperwork and documents that's needed for the loan and my job is to either send them off to underwriting or call out to broker if there's documents that's needed for the loan to move forward or not.
  • I also have to make sure any change of circumstances are being up to date on loan estimates or just on the loan applications as well.

Telemarketer

In And Out Floors LLC
08.2023 - 11.2023
  • My position were to make up to 4 sales a day.
  • I made a lot of sales from cold calling and/or simply just from getting inquiries online.
  • I was very quick on my feet so sometimes I had made over 7-8 sales.
  • When I spoke on the phone I had to make sure my clarity of speaking and when asked frequent questions were very clear to the customer.
  • I had to get very creative and also let them know about our sales as I called them to help lure the customer in to persuading them to get a quote from the company.
  • I was flourishing as a telemarketer because I had an upbeat tone, confidence talking on the phone and I also made it my job to keep the customers comfortable with me while speaking to me about what they want and need.

Gymnastics Coach

Extreme Gymnastics
07.2023 - 08.2023
  • My position were to come up and stay on the monthly lesson plans for that month.
  • I would have the girls run around the cones and stretch and go to different stations throughout the class depending on which age class it was for the day.
  • I had to demonstrate physical what each station was meant to do or what your supposed to do on it like using the bars, beams and Matts.

Hostess/Cashier

Pinky's rooftop
09.2020 - 12.2020
  • I worked at the stand where I greeted people and had to assign where they sat.
  • I also had to give them a little plate with silverware and a menu.
  • I also had to sometimes serve food and drinks.
  • When I had little down time I restocked napkins straws and boxes for carry out.
  • I had to answer the phone a lot to make reservations and big birthday parties etc.

Dance Instructor

S.T.E.P O.F.F Dance Studio
08.2019 - 03.2020
  • Responsible for helping anyone having trouble with a dance step, keeping track of who is present and/or not in class and why, taking over for the dance class when the teacher could not make it and Coming up with choreography for the class.

Education

High school diploma or GED -

Troy High School
Troy, MI
06.2021

Skills

  • Flexibility
  • Team Work
  • Problem-solving
  • Sports Coaching
  • Reliability
  • Dancing
  • Customer service
  • Gymnastics
  • Experience with Children
  • POS
  • Cash handling
  • Cash register
  • Active listening
  • Critical thinking
  • Data entry

Pronouns

she/her

Willing To Relocate

  • Troy, MI
  • Sterling Heights, MI
  • Pontiac, MI
  • Southfield,MI
  • Farmington,MI

Personal Information

Authorized To Work: US for any employer

Timeline

Customer Service Representative

MortgageUSA
06.2025 - 07.2025

Customer Generating Representative

Right Mortgage LLC
02.2025 - 06.2025

Operations Specialist

Uwm united wholesale mortgage
09.2024 - 01.2025

Telemarketer

In And Out Floors LLC
08.2023 - 11.2023

Gymnastics Coach

Extreme Gymnastics
07.2023 - 08.2023

Cheer/dance Coach

We are one cheer camp
07.2021 - 04.2025

Hostess/Cashier

Pinky's rooftop
09.2020 - 12.2020

Dance Instructor

S.T.E.P O.F.F Dance Studio
08.2019 - 03.2020

High school diploma or GED -

Troy High School

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