Outgoing and hardworking professional accustomed to acting as the liaison between clients and executives, sales, and operations management. Skilled manager with proven skills in organization and strong communication. Bringing 8+ years of customer service experience combined with results-focused and quality-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Sinatra Bar and Lounge
05.2023 - 07.2025
Led daily restaurant operations to ensure efficient service delivery and guest satisfaction.
Developed training programs for staff, enhancing team performance and operational standards.
Implemented inventory management systems, optimizing stock levels and reducing waste.
Analyzed financial reports to identify trends and inform budgetary decisions.
Met and exceeded sales goals each quarter.
Organized special events within the restaurant.
Managed a team of over 30 employees.
Special Events Coordinator
Mount Pleasant Grille
11.2022 - 05.2023
Coordinated logistics for diverse special events, ensuring seamless execution and guest satisfaction.
Developed event timelines and schedules, optimizing workflow and resource allocation.
Negotiated contracts to secure competitive pricing and quality services.
Oversaw event budgets, monitoring expenses to maintain financial compliance and accountability.
Supervised FOH and BOH restaurant staff during each event.
Lifestyles Director
Evergreen Lifestyles Management
01.2021 - 09.2022
Upheld positive quality-of-life standards for residents of all ability levels.
Used one-on-one meetings and small groups to engage residents in facility life.
Remained alert to conditions interfering with the safety and well-being of residents involved in activities.
Coordinated musical guests, movies, and other types of resident entertainment.
Organized special trips for residents, and accompanied groups throughout each excursion.
Documented contacts with prospects, related families, or advisors, and developed relationships with potential referral sources.
Conducted tours with prospective residents and families, and coordinated supportive services to meet the needs of incoming residents.
Community Association Manager
Premier Island Management Group
04.2020 - 12.2020
Dochstader
Collaborated with the board of directors to address financial matters and develop budgetary guidelines.
Facilitated timely resolution to all neighborhood challenges and tenant complaints.
Managed all day-to-day activities involving tenants, subcontractors, and property management.
Oversaw daily operations, maintenance, and administration of various properties.
Inspected grounds, facilities, and equipment to determine repair and maintenance needs.
Fostered good working relationships with owners, residents, and board members.
Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
Operations Manager
Premier Island Management Group
02.2018 - 04.2020
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Recruited, hired, and trained employees on the application of projects, guest relations, and guest service.
Enforced security policies and procedures to protect company assets from theft, loss, or damage.
Managed daily operations, including supervising multiple team members across three locations.
Managed a front desk team, focusing on front desk operations, including checking in guests, owner relations, and finances.
Recruited, hired, and trained staff on the application of projects, guest relations, and guest service for all properties, including condos and beach homes.
Front Desk Receptionist
Head To Toe Fitness And Salon
07.2017 - 01.2018
Managed front desk operations, ensuring seamless check-in and appointment scheduling for clients.
Processed payments and managed client accounts, ensuring accurate financial transactions.
Assisted in maintaining a clean and welcoming reception area and gym, enhancing client experience.
Handled multi-line phone systems, directing calls efficiently to appropriate personnel.
Front Desk Receptionist
Forever Bronze Tanning Salon
01.2016 - 12.2016
Assisted in maintaining a clean and welcoming reception area, and tanning bed rooms, enhancing the client experience.
Developed training materials for new receptionists, improving onboarding processes and efficiency.
Checked in all clients at the desk, maintaining a positive and welcoming tone and presence.
Education
Some College (No Degree) - Clinical Laboratory Science
The University Of West Florida
Pensacola, FL
Some College (No Degree) - Nursing
The University Of West Florida
Pensacola, FL
Skills
Microsoft Office
Sales and marketing
Conflict resolution
Decision-making
Organization
Communication
Risk management
Project management
Office administration
Client engagement
Calendar management
Security monitoring
Records coordination
Event planning
Team management
Team-building
People skills
Certification
Servsafe
ABC
Timeline
Assistant General Manager
Sinatra Bar and Lounge
05.2023 - 07.2025
Special Events Coordinator
Mount Pleasant Grille
11.2022 - 05.2023
Lifestyles Director
Evergreen Lifestyles Management
01.2021 - 09.2022
Community Association Manager
Premier Island Management Group
04.2020 - 12.2020
Operations Manager
Premier Island Management Group
02.2018 - 04.2020
Front Desk Receptionist
Head To Toe Fitness And Salon
07.2017 - 01.2018
Front Desk Receptionist
Forever Bronze Tanning Salon
01.2016 - 12.2016
Some College (No Degree) - Nursing
The University Of West Florida
Some College (No Degree) - Clinical Laboratory Science
HR Assistant at Coco vanilla, Alora, fugo bar and lounge, si beach, level bar and loungeHR Assistant at Coco vanilla, Alora, fugo bar and lounge, si beach, level bar and lounge