Paige Sample

Key Holder

Dollar General Store

10.2021 - 08.2022

Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Managed store personnel by delegating tasks and supervising daily operations.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Increased store sales by creating visually appealing merchandise displays and product placements.
Trained and supervised new employees to apply best practices in customer service and store operations.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Increased sales by providing exceptional customer service and product knowledge.
Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Improved team morale and efficiency through effective delegation and clear communication.
Facilitated smooth store operations during manager absences, ensuring continuity of service.
Enhanced store security by meticulously following all opening and closing procedures.
Ensured compliance with all company policies and procedures, minimizing risk and protecting
Marked-down clearance items and relocated merchandise to proper store areas.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.