Paige Schultz
Midland,MI
Summary
Dynamic professional with proven customer service and pharmacy operations experience, honed at Walgreens. Excelled in patient profile input and prescription filling, ensuring compliance with health standards. Demonstrated exceptional team collaboration and problem-solving abilities, significantly enhancing client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens
10.2024 - Current
- Resolved customer inquiries in a timely manner.
- Developed relationships with key clients through regular contact and follow-up communication.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Followed policies and procedures to meet or exceed established performance requirements.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Greeted customers and identified their needs.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Received payment from customers and processed credit card transactions when necessary.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
General Merchandise Clerk
Meijer
02.2022 - 10.2023
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift
- Assisted with store stocking, floor-sets and opening/closing procedures
- Recommended, selected, and helped locate or obtain merchandise to customers
- Responded to service inquiries and coordinates resolutions with management and floor associates
Education
Diploma - Pharmacy Technician
Ross College Online
Midland, MI10.2024
Skills
- Able to input patient profiles
- Labeling prescriptions
- Prescription Filling Experience
- Experience in following USP797
- Experience inputting insurance
- Customer Service Skills
- Team collaboration
Pharmacy Technician License
Issued 12/2024
Timeline
Pharmacy Customer Service Associate
Walgreens
10.2024 - Current
General Merchandise Clerk
Meijer
02.2022 - 10.2023
Diploma - Pharmacy Technician
Ross College Online
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