Paige Shaw
Marietta,GA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber
07.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Built rapport with passengers through friendly conversation and attentive listening.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Increased efficiency with effective route planning and GPS navigation usage.
- Accepted and processed fares.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Adhered to all safety regulations and traffic laws while driving.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Representative
Independent Physician Resources
08.2018 - 07.2023
- Company Overview: Patient Financial Services
- Responded to customer inquiries and provided detailed account information
- Researched billing errors and discrepancies to initiate corrective action
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Processed debtor payments and updated accounts to reflect new balance
- Maintained accurate records of customer accounts, payments and payment plans
- Analyzed customer financial records to determine appropriate payment plan
- Entered client details and notes into system for interdepartmental access and review
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Patient Financial Services
Education
Highschool -
South Side High School
Rockville Centre, NY06.2017
Skills
- Managing Delinquent Accounts
- Categorization and Classification
- Medical Terminology
- Problem Identification
- Billing and Collections
- Insurance Company
- Communication
- Bill Processing
- EMR Systems
- Customer Service
- Coordinate Payment Plans
- Process Payments
Timeline
Uber Partner
Uber
07.2023 - Current
Representative
Independent Physician Resources
08.2018 - 07.2023
Highschool -
South Side High School
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