Paige Sherman

Routinely contacted account holders with balances over 30 days past due to resolve delinquencies.

• Received and submitted payments and applied amounts to customer balances.
• Automated office operations to manage client correspondence, record tracking and data communications.
• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital fin
• Maintains database by entering new and updated customer and
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Processes customer and account source documents by reviewing data for deficiencies.
• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Combines data from both systems when account information is incomplete.
• Purges files to eliminate duplication of data.
• Tests customer and account system changes and upgrades by inputting new data.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures and reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
• Oversaw financial management, budget management, accounting and payroll activities.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Built upon established practice standards to improve operational performance and reduce labor costs.
• Evaluated invoices and shipping paperwork for accuracy and compliance.
• Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
• Assisted staff and users with computer malfunctions and program problems.
• Participated in design sessions with developers to ensure accuracy of system configuration according to project requirements.
• Created user guides, help documents and other materials used for training purposes.
• Maintained quality-focused performance benchmarks and schedules when directing project teams.
• Provided technical expertise when evaluating third party solutions proposed by vendors.
• Conducted post-implementation reviews to evaluate performance against expectations and make recommendations for improvement.
• Managed multiple projects simultaneously while meeting deadlines.
• Performed gap analysis between current system capabilities and desired outcomes in order to identify necessary changes or upgrades.
• Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
• Collaborated with technical teams to ensure successful integration of new systems into existing architecture.
• Prepared and presented technical proposals for clients.
• Resolved issues related to application configuration or setup during testing phase by troubleshooting problems as they arose.
• Trained staff and users to work with computer systems and programs.
• Troubleshot program and system malfunctions to restore normal functioning.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Tested, maintained and monitored computer programs and systems.

Lead the teller team services in accordance with established safeguards, banking policies and guidelines. Initiate referrals,effectively cross-sell bank products and services, and help resolve routine procedural and processing issues. Weekly coachings with my teller staff to help with development and referral goals. Have great level of scheduling instincts to ensure appropriate staffing each and every day. High knowledge of audit procedures to ensure branch is adequately up to operational standards in addition to the everyday customer service needs of the branch

•Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule.
•Supervises other bank tellers and their cash drawers.
•Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly.
•Motivates the other bank tellers to remain friendly and professional at all times.
•Trains new tellers in bank practice and procedure.
•Handles upset or irate customers.
•Provides access to the vault and safety deposit boxes.
•Replenishes and troubleshoots ATM machines.
•Carries money to the vault and audits the vault regularly with the help of a second employee.
•Relays information to bank officials; create reports at the end of each shift for reference.

Head Teller,  in charge of pulling and reviewing daily reports such as teller balancing log, proof error, cash over short reports. Responsible for main vault and verifying monies immediately as other tellers buy/sell to me. Customer Service, Safe Boxes rental and disclosures. Responsible for scheduling, and making sure the branch is in compliance to Federal law. I am acting Branch Manager for this current location. I am the go-to person if anyone has questions, concerns or complaints.   

Lead the teller team services in accordance with established safeguards, banking policies and guidelines. Initiate referrals,effectively cross-sell bank products and services, and help resolve routine procedural and processing issues. Weekly coachings with my teller staff to help with development and referral goals. Have great level of scheduling instincts to ensure appropriate staffing each and every day. High knowledge of audit procedures to ensure branch is adequately up to operational standards in addition to the everyday customer service needs of the branch.

Worked along side the Teller Coordinator as the Backup Teller Coordinator (the go-to person when the TC is absent or at meetings), in charge of pulling and reviewing daily reports such as teller balancing log, proof error, cash over short reports. Responsible for main vault and verifying monies immediately as other tellers buy/sell to me. Customer Service, Safe Boxes rental and disclosures. Review Western Union Transfers, Review Cash Advance Settlement Daily, Review temporary key logs, review night deposit drop off log, as well as REG CC Hold forms.

Also helped out with getting things in order for US Banks yearly audit by doing the above chores. By helping in this task my branch has past audit for two years straight. This is a huge accomplishment for all parties involved.

Review new accounts, review teller balancing log when Teller Coordinator is absent, responsible for main vault, responsible for pulling reports for new closed accounts help with things in order for RQA, waiting on customers, safe deposit boxes, Western Union transfers, cash advance settlement machine and slips nightly, review temporary key logs, review night deposit drop off log daily, Reg Cc holds forms, pulling daily reports such as INPOC, Cash Over and Short and Proof Errors.

Customer Service, Opening and Closing Checking Accounts, Certificate of Deposits, IRA's and Safe Deposit Boxes.