Summary
Overview
Work History
Education
Skills
Timeline
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Paige Shurtleff

Rochester,NH

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

6
6
years of professional experience

Work History

Guest Service Leader

Cumberland Farms
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built positive relationships with customers to increase repeat business.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
  • Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
  • Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Increased sales of promotional items by informing customers about current offers.

Barista Shift Supervisor

Bean Me Up
02.2023 - 02.2024
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
  • Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Skip Tracer

Benuck & Rainey
03.2022 - 05.2023
  • Increased efficiency by refining internal processes and procedures related to skip tracing operations.
  • Exercised discretion in handling sensitive information, maintaining confidentiality at all times during investigations.
  • Utilized advanced research skills to uncover hidden connections between subjects and other parties, furthering case progressions.
  • Demonstrated strong problem-solving abilities in resolving discrepancies and inconsistencies within collected data, ultimately leading to successful skip trace outcomes.
  • Worked closely with repossession agents to coordinate activities.
  • Identified best-known address to locate client's collateral or customer.
  • Assisted in recovering company assets by swiftly locating debtors and their property.
  • Conducted in-depth analysis of debtor profiles to identify patterns and potential leads for successful location efforts.
  • Collaborated with team members, sharing vital information to expedite case resolutions.
  • Maximized effectiveness of data mining tools through regular system updates and customization according to specific case requirements.
  • Leveraged social media platforms to gather critical information on subjects, improving case outcomes.

Food Runner

Fallen Leaf Bistro
08.2023 - 02.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Assisted customers with carry-out service.
  • Arranged tables and chairs for special occasions and events.
  • Processed payments for orders and provided customers with change.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.

Shift Lead

Dunkin' Donuts
03.2019 - 05.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

GED -

Dover Adult Learning
Rochester, NH

Skills

  • Sales promotion
  • Cash handling and security
  • Customer service
  • Customer complaint handling
  • Checkout oversight
  • Willingness to learn
  • Problem-solving abilities
  • Critical thinking
  • Active listening
  • Adaptability and flexibility
  • Exceptional communication
  • Guest relations

Timeline

Guest Service Leader

Cumberland Farms
03.2024 - Current

Food Runner

Fallen Leaf Bistro
08.2023 - 02.2024

Barista Shift Supervisor

Bean Me Up
02.2023 - 02.2024

Skip Tracer

Benuck & Rainey
03.2022 - 05.2023

Shift Lead

Dunkin' Donuts
03.2019 - 05.2020

GED -

Dover Adult Learning

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Paige Shurtleff