Paige Snyder
Oxford,MI
Summary
Hardworking Project Manager gifted with hitting performance specifications to meet expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Exhibits technical skills when using project management methodologies and database tools to increase productivity.
Overview
12
12
years of professional experience
Work History
Strategic Improvement & Project Supervisor
Chief Financial Credit Union
07.2022 - Current
- Ensured high-quality deliverables by implementing quality control measures throughout the project lifecycle.
- Partnered with project team members to identify and quickly address problems.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Provide thought leadership and help shape the impactful position, innovation and direction, and act as an integrator across key functions to deliver value and establish competitive advantage.
- Coordinate project related training of key stakeholders to ensure understanding and continuation of
improvements; as well as providing general guidance and best practices to develop and utilize basic
improvement strategies. - Establish, direct, oversee, analyze, and execute prompt preparation of relevant reports; ensuring accuracy and clarity in data, representation, and presentation.
- Build, lead and participate on department and cross-functional teams to bring projects from ideation to completion within planned timelines.
- Suggest, develop, and implement approved enhancements to the processes and procedures of the department
to achieve greater efficiency
Communications Team Lead
Chief Financial Credit Union
10.2021 - 07.2022
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Evaluated customer needs and feedback to drive product and service improvements.
- Contribute to the maintenance of a cohesive, highly trained, motivated team sufficient to meet daily department demands
- Monitor and supervise the daily activities of Contact Center Representatives; assist with scheduling and workflow assignment.
- Coach Contact Center Representatives using focused feedback techniques relevant to
escalation, quality service assessment, mystery shop and KPI reporting. - Assist leadership with evaluations and reporting; assess and evaluate the skills,
knowledge, and performance of Contact Center Representatives. - Devised and implemented processes and procedures to streamline operations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Communications Representative
Chief Financial Credit Union
01.2021 - 09.2021
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Cross-trained and provided backup support for organizational leadership.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Bartender
Calhouns
06.2018 - 01.2021
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Buffalo Wild Wings
09.2012 - 05.2017
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Assisted with inventorying beverage stock and bar supplies.
Education
High School Diploma -
Dryden High School
Dryden06.2010
Skills
- Creative Thinking
- Work Planning and Prioritization
- Presentation Skills
- Detail Oriented
- Project evaluation
- Technical knowledge
- Team motivation
- Project Management
- Data Collection
- Idea Development and Brainstorming
- Document Management
- Status Updates
- Task Delegation
- Operational Reporting
Timeline
Strategic Improvement & Project Supervisor
Chief Financial Credit Union
07.2022 - Current
Communications Team Lead
Chief Financial Credit Union
10.2021 - 07.2022
Communications Representative
Chief Financial Credit Union
01.2021 - 09.2021
Bartender
Calhouns
06.2018 - 01.2021
Bartender
Buffalo Wild Wings
09.2012 - 05.2017
High School Diploma -
Dryden High School
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