Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Timeline
Generic

Paige Souza

Accounting Major
Mandeville,LA

Summary

I have always been a "go-getter", and am not afraid to try new things. My working career began in the restaurant and service industry. I decided to go back to school in January of 2019. Since then, I have juggled working for myself doing an assortment of things from painting and cleaning, to helping care for elderly and disabled persons because it has allowed the flexibility I needed for continuing my education. With that being said, I did take a job offer for about a year and a half for a credit card processing firm, Reverse My Fees. The next step to achieve my goal of accounting is to use my education in the work field, rather than working for myself. I am highly devoted to this, and am excited to see where this will take me in life.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Laborer

Self
Mandeville, LA
11.2021 - Current
  • Prepared job sites by removing debris and setting up materials and tools.
  • Removed imperfections and applied chemical solutions to treat materials and achieve smooth finishes.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Learned basic carpentry, painting and plastering.
  • Performed maintenance and repair of buildings and facilities.
  • Maintained and repaired facilities, equipment and tools.
  • Performed general housekeeping and cleaning tasks.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Utilized construction tools and machinery to effectively complete job site projects.

Technical Support Manager

Reverse My Fees
Covington, LA
12.2019 - 07.2021
  • Created continuous improvement plans.
  • Developed and implemented training initiatives for new hires.
  • Reviewed established policies and procedures to take on leadership positions, motivate employees and facilitate smooth operations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty..
  • Established team priorities, maintained schedules, and monitored performance.
  • Used ethical strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Managed overstocking, restocking and inventory control procedures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location.
  • Maintained office equipment.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.

Education

Associate of Science - Accounting

Delgado Community College
New Orleans, LA
08.2021 - Current

Skills

Residential construction

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Accomplishments

Maintained a GPA greater than 3.5

Additional Information

Although I am an accounting major, I have taken a collection of courses not directly related to accounting:

  • Computer & Internet Literacy
  • Electronic Commerce
  • Business Ethics
  • Human Relations in Business
  • Human Resource Management
  • Principles of Management

Interests

I enjoy bike riding, listening to music, spending time outside, and crafting

Timeline

Laborer

Self
11.2021 - Current

Associate of Science - Accounting

Delgado Community College
08.2021 - Current

Technical Support Manager

Reverse My Fees
12.2019 - 07.2021

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Paige SouzaAccounting Major