Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Service Experience Senior Specialist
4 Years 9 Months
Cambridge Investment Research | 01.2022 - Current
Processed account maintenance requests, ensuring accurate recordkeeping and timely workflow completion.
Resolved client service issues by coordinating with operations and internal support teams.
Identified process gaps and recommended workflow improvements to strengthen efficiency and accuracy.
Monitored pending cases, prioritized escalations, and maintained consistent service-level follow-up.
Inventory Specialist
2 Years 9 Months
Hy-Vee | 03.2019 - 12.2021
Monitored inventory levels, identifying shortages and overstock conditions for timely replenishment.
Performed cycle counts, reconciling discrepancies and maintaining accurate stock records.
Updated inventory systems with receiving data, transfers, and adjustments for record accuracy.
Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Barista
6 Months
Everybody's | 08.2018 - 02.2019
Delivered fast, courteous service while resolving customer requests and order changes.
Operated POS system to process orders, payments, and accurate transaction records.
Maintained clean, sanitized workstations, equipment, and café service areas.
Coordinated opening and closing routines, including setup, cleanup, and cash handling.
Shift Leader
2 Years 8 Months
Pizza Hut | 12.2015 - 08.2018
Supervised shift operations, maintaining service quality, food safety, and clean work areas
Coordinated team tasks to support order accuracy and timely kitchen and front-of-house flow
Monitored cash handling, drawer balances, and register compliance during busy service periods
Resolved customer concerns promptly, preserving satisfaction and supporting repeat business
ED (Emergency Department) Customer Service Specialist / Patient Experience at Orlando Health / Arnold Palmer Hospital for ChildrenED (Emergency Department) Customer Service Specialist / Patient Experience at Orlando Health / Arnold Palmer Hospital for Children
Accounts Receivable Financial Analyst
•Billing Department, Lead
•Customer Service Manager/ Coordinator/Dispute/Experience Resolution, Technician Dispatch Trainer
•Product Training Specialist at NAAccounts Receivable Financial Analyst
•Billing Department, Lead
•Customer Service Manager/ Coordinator/Dispute/Experience Resolution, Technician Dispatch Trainer
•Product Training Specialist at NA