Summary
Overview
Work History
Education
Skills
Timeline
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Paige Stanley

Edgewater,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Teacher Assistant

MAGIC COTTAGE
02.2023 - 07.2023
  • Oversaw 15 students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.

Crew Member

Raising Cane's
09.2022 - 02.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Increased sales by 10%

Clinical Screening Specialist

CastleBranch
04.2022 - 08.2022
  • As Clinical Screening Specialist, you’ll be providing students with essential feedback, while meeting review goals and accuracy expectations
  • Reviewing over 500 client submissions per day to ensure to meet all set guidelines
  • Perform re-reviews, and work with auditors to ensure accuracy
  • Communicate with users to give feedback on submissions, and improvement
  • Build effective business relationships, internally and externally: keeping positive attitude
  • Continuously Grow and learn to develop expert working knowledge of all products, services, internal systems, assigned accounts, new opportunities, and competitors
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output
  • Other similar and/or related duties as assigned

Personal Shopper

Giant Food
07.2021 - 04.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Managed over 100s of customers orders daily

Night Shift Supervisor

Wawa
11.2017 - 06.2021
  • Managed communication between associates and management, addressing key issues and needs.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Trained staff members to perform inventory management, customer service and maintenance.
  • Assisted customers with complaints, questions and concerns.
  • Assigned each member of 4 person team with specific daily tasks and responsibilities.
  • Organized evening meetings to set operations for following day and next shift crew.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Monitored daily and weekly key performance indicators to maintain on-track status.

Merchandiser

Sesame Place
08.2015 - 11.2016
  • Provide exemplary service to guests and team members following SEAS Guest Service program
  • Utilize suggestive selling techniques while meeting guests’ needs
  • Accurately process monetary transactions following proper cash handling procedures, as defined by the cash handling policies
  • Stock, display and sell merchandise
  • Consistently demonstrate courteous and professional behavior in all work aspects with team members and guests
  • Consistently practice safe work habits including the use of Personal Protection Equipment (PPE), lifting and reporting unsafe situations
  • Maintain organization of area including but not limited to cleanliness, proper product storage and product dating / rotation
  • Perform and complete assigned tasks from management as needed, quickly and efficiently
  • Updated pricing and signage to complete product displays and educate customers.

Education

High school diploma -

Bristol High School
Bristol, PA
06.2018

Skills

  • Safety and Supervision
  • Customer Consulting
  • Team Development
  • Conflict Resolution
  • Calm and Professional Under Pressure

Timeline

Teacher Assistant

MAGIC COTTAGE
02.2023 - 07.2023

Crew Member

Raising Cane's
09.2022 - 02.2023

Clinical Screening Specialist

CastleBranch
04.2022 - 08.2022

Personal Shopper

Giant Food
07.2021 - 04.2022

Night Shift Supervisor

Wawa
11.2017 - 06.2021

Merchandiser

Sesame Place
08.2015 - 11.2016

High school diploma -

Bristol High School

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Paige Stanley