Paige Swaine
Phoenix,AZ
Summary
Dynamic professional with extensive experience at American Airlines, adept in utilizing World Tracer and CRM systems to resolve baggage claims efficiently. Proven track record of exceeding performance metrics while building customer loyalty. Strong analytical skills complemented by effective communication abilities, ensuring compliance and fostering collaboration across departments.
Overview
34
34
years of professional experience
Work History
Central Baggage Resolution Department
American Airlines
Phoenix, USA
01.2022 - 01.2024
- Responsible for handling all baggage claims to resolution
- Work to recover customers lost luggage by utilizing tracing platforms, Net Tracer, Bag Finder, and World Tracer applications
- Assist customers with damaged luggage, strollers, and assistive devices
- Ensure all policy and procedures are followed while rebuilding the customers trust and loyalty
- Consistently exceeding performance metrics expectations
Crew Qualifications Analyst
Mesa Airlines
Phoenix, USA
01.2022 - 12.2022
- Ensure all Pilot and Flight Attendant training forms are complete and accurate
- Training records are accurate and in compliance with FAA regulations
- Pilot and Flight Attendant qualifications are audited in a timely manner before expiration
- Update all flight crew’s medicals/certificates/passports/new hire/requalification and recurrent training /pilot remedial training line checks within 24 hours of receipt
- Establish effective relationships with internal departments as well the FAA
Maintenance Planner
Mesa Airlines
Phoenix, USA
01.2021 - 12.2021
- Responsible for all planning, coordination and scheduling activities applicable to aircraft scheduled maintenance events
- Plan and schedule daily programmed maintenance workloads for all applicable aircraft maintenance stations
- Ensure a balanced application of manpower, facilities, parts and tools are established to meet all scheduled forecast conditions
- Verify aircraft are routed accordingly to meet Enroute and Overnight (RON) assigned maintenance activities
- Ensure all mandated maintenance compliances are achieved within time constraints as prescribed in the Company, and FAA approved Continuous Airworthiness Maintenance programs
Technical Aircraft Records Supervisor
Mesa Airlines
Phoenix, USA
01.2015 - 12.2021
- Administrative function associated with handling of aircraft maintenance records
- Responsible for receiving, tracking, auditing, document archiving and securing records
- Role includes document management of Engineering Orders including maintaining master documents and receiving, tracking, auditing and document archiving
- Responsibilities include audit of Minor and Major aircraft repairs and ensuring all repair orders and alterations are filed per specific requirement
- Audit Fleet Campaign Directives
- Post and maintain master documents for Engineering
- Document research for FAA requests
- Routine daily tasks administered in PMI software and Excel spreadsheets
- Assist Department Manager with management of staff, workload assignment, employee work performance and daily strategy to improve department efficiencies
- Compile Major Repair and Alteration reports for Director of Quality Assurance and FAA
Pilot & Flight Attendant Uniform Coordinator
Mesa Airlines
Phoenix, USA
01.2010 - 12.2012
- Developed and managed associated uniform budget for the flight crew
- Successfully managed a cross-functional employee design team chartered to improve the professional look of the flight crew uniforms
- Managed a similar effort to select and unroll newly designed flight crew wings and pilot hat pins
- Restructured and implemented new procedures for ordering uniforms
- Revamped and organized uniform and luggage department inventory storage space and systems improving efficiency
- Developed and managed various vendors associated with the in-flight group
- Responsible for negotiations, executing purchase orders, delivery acceptance, and invoice approvals
- Provided customer service support for the flight crews
- Responsible for auditing employees at all four airport hubs for company dress code compliance
- Addressed out of compliance findings directly with employees in a tactful but disciplined matter
- Provided office support and executed various administrative tasks including general assistance for Chief Pilot, weekly and monthly reports and presentations, and tracking spreadsheets for payroll and budgets
Ramp Service Agent
Mesa Airlines
Phoenix, USA
01.2009 - 12.2010
- Responsible for marshaling aircraft at the gate and loading, unloading, sorting and transport of baggage and cargo freight and baggage between the aircraft and airport facilities
- Trained and assisted with the integration of newly hired employees on ramp safety, operating procedures, and streamlined methods utilized in ramp operations
- Responsible for completing flight manifests along with associated cargo weight
- Demonstrated the ability to perform within the company aggressive cycle time goals on the duration to unload and reload aircraft baggage and cargo
Owner/Manager
Coffee Society, Coffee Shop
Phoenix, USA
01.2000 - 12.2002
- Managed all day-to-day store operations including employee hiring, training and management
- Maintained all purchasing, inventory, accounting, and payroll for the retail store
- Established all marketing activities, menus, and promotions for products and customers
- Facilitated working relationships with co-tenants, building management, and employees
Courier
Federal Express Corporation
Atlanta, USA
01.1993 - 12.1999
- Delivered business and residential priority packages with production time commitments
- Responsible for loading and aligning freight logistics under time constraints for most efficient delivery routes
- Demonstrated ability of exceeding company aggressive delivery production quota
- Assisted local area Sales Representative with the recruitment and expansion of customer base
Treasury Agent – Collections
Federal Express Corporation
Memphis, USA
01.1990 - 12.1993
- Identified delinquent customer accounts and initiated contact with customer to investigate cause of delinquency
- Negotiated resolution with clients within company guidelines and ensured payment and performance to revised settlement agreements
- Monitored and kept detailed account records concerning collection activity, credit decisions, and commitments
- Created correspondents in writing to customers concerning past due accounts
Education
Associate of Applied Science - General Business
Chandler-Gilbert Community College
Chandler, AZ05.2014
Some College (No Degree) - Business Administration
Shelby State College / Memphis State University
Memphis, TNSkills
- Microsoft Office Word
- Excel Proficiency
- Microsoft Office PowerPoint
- World Tracer
- NetTracer
- Bag Finder
- CRM
- PMI Software
- Sabre
Extracurricular Activities
Volunteer Activity, Altadena Middle School PTSO Board Member – Treasurer, Cerritos Elementary PTO Board Member – Historian, Ahwatukee YMCA Ambassador, Chances for Children Triathlon Assistant Coach - Volunteer Physical Activity, Triathlons, Swimming, Biking, Running, Weightlifting, Boxing
Qualifications Attributes
- A qualified professional with previous experience supporting various roles in the commercial airline industry and Airline freight.
- Qualifications include business ownership and associated responsibility of overall management and financial accountability.
- Personal skills and attributes include strong organizational and computer skills, effective verbal and written communications, self-starter and self-directed capable with minimum oversight, and a dedicated team member with strong interpersonal skills.
Timeline
Central Baggage Resolution Department
American Airlines
01.2022 - 01.2024
Crew Qualifications Analyst
Mesa Airlines
01.2022 - 12.2022
Maintenance Planner
Mesa Airlines
01.2021 - 12.2021
Technical Aircraft Records Supervisor
Mesa Airlines
01.2015 - 12.2021
Pilot & Flight Attendant Uniform Coordinator
Mesa Airlines
01.2010 - 12.2012
Ramp Service Agent
Mesa Airlines
01.2009 - 12.2010
Owner/Manager
Coffee Society, Coffee Shop
01.2000 - 12.2002
Courier
Federal Express Corporation
01.1993 - 12.1999
Treasury Agent – Collections
Federal Express Corporation
01.1990 - 12.1993
Associate of Applied Science - General Business
Chandler-Gilbert Community College
Some College (No Degree) - Business Administration
Shelby State College / Memphis State University