Paige Trude
Middletown,PA
Summary
With a strong background in delivering exceptional customer service, my expertise lies in providing sales support and cultivating robust client relationships. I excel in managing customer inquiries and leveraging my knowledge to nurture leads and successfully close deals. I am recognized for my reliable teamwork and adaptability to ever-changing business needs, allowing me to navigate through challenges effortlessly. With excellent communication skills and a talent for problem-solving, I consistently exceed expectations and deliver outstanding results.
Overview
5
5
years of professional experience
Work History
BDC Agent
Ciocca Honda
09.2021 - Current
- This title includes making inbound/outbound calls, setting customers up with courtesy vehicles
- This also includes filing paperwork and making sure customers are pleased
- It's important to provide customers with accurate pricing and information based upon services
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
Service Advisor
TURNER CHEVROLET
04.2021 - 09.2021
- A Service Advisor is a liaison between service technicians and customers in a service center
- I assist customers in determining problems with their vehicles while providing accurate repair information for my technicians
- This also including billing, out/inbound calls and filing paperwork
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Lehman Motors Volvo
07.2020 - 04.2021
- A Service Advisor is a liaison between service technicians and customers in a service center
- I assist customers in determining problems with their vehicles while providing accurate repair information for my technicians
- This also including billing, out/inbound calls and filing paperwork
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
BDC Agent
Faulkner Honda
08.2019 - 03.2020
- As an appointment specialist I provided excellent customer service while speaking to customers
- This title includes making inbound/outbound calls, setting customers up with courtesy vehicles
- This also includes filing paperwork and making sure customers are pleased
- It's important to provide customers with accurate pricing and information based upon services
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
Education
High school or equivalent - General
Greenwood High School
Millerstown, PASkills
- Microsoft Office
- Customer Service Skills
- Receptionist
- Sales
- Cashiering
- Organization
- Negotiation
- Performance Tracking
- Appointment Setting
- Customer Service
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Phone Etiquette
- Outbound and inbound calls
- Call center experience
- Data Entry
Timeline
BDC Agent
Ciocca Honda
09.2021 - Current
Service Advisor
TURNER CHEVROLET
04.2021 - 09.2021
Service Advisor
Lehman Motors Volvo
07.2020 - 04.2021
BDC Agent
Faulkner Honda
08.2019 - 03.2020
High school or equivalent - General
Greenwood High School