PAIGE URBAN
Georgetown,TX
Summary
Highly motivated Program Manager and Emergency Service and Response professional with over 13 years of experience working in a fast-paced, high-stakes environment. Proven ability to provide business continuity planning for businesses and governments, with an emphasis in training staff.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Readiness Specialist
Texas Health and Human Services - DBHC
Austin, TX
11.2023 - Current
- Participated in ongoing training and compliance activities
- Identified needs of customers promptly and efficiently
- Worked closely with human resources to support employee management and organizational planning
- Developed and implemented efficient standard operating procedures
- Co-wrote, edited and taught LMHAs and LMHBs curriculum for integrating Behavioral Health into Mass Violence Readiness
- Responded to all state and federally declared disasters within the State of Texas
- Member of SOG Implementation Group
- Member of Consortium for Mental Health of First Responders
- Coordinated cross-functional teams to achieve project goals
Program Specialist VI
Texas Department of Information Resources
01.2022 - 01.2023
- Prepares and routes travel authorization forms/requests for approval; arranges and confirms travel and accommodation logistics, including hotel and car rental reservations; manages travel changes and logistics after hours and on weekends; provides detailed travel itinerary documentation for all OCISO Staff; complies with DIR's travel policies and procedures and the state travel laws and rules in accordance with Texas Government Code (TGC), the General Appropriations Act (GAA) and travel rules established by the Comptroller of Public Accounts (CPA)
- Registers and confirms conference attendance or speaking engagements for OCISO staff
- Prepares travel vouchers and expense reports for routing, approvals, and reimbursement of travel expenses; performs quality checks on travel vouchers before submitting for approval e.g., mileage guidelines, meal allowance, state approved hotels, etc.; maintains all travel-related instructions and resources
- Support cyber incident response activities and services for any eligible governmental entity across the state of Texas
- Coordinates with industry partners, government agencies (including law enforcement and intelligence agencies,) and other specialists to establish and maintain situational awareness on current and emerging risks and threats to the state; provides education to governmental entities on sound security practices
- Works with the rest of the OCISO team to collaboratively identify and deliver statewide security program improvements and continuously improve the security posture of the State of Texas
- Supports development and maintenance of the DIR State of Texas CIRT security incident response process, including all required supporting materials
- Responds to emergency activations at the State Operations Center on behalf of DIR.
Systems Analyst III
Texas Department of Family Protective Services
- Participates in project plans; the analysis, design, programming, testing and documentation of system features
- Training new personnel, enforcing DFPS standards and procedures
- Coordination of projects with users and other internal and external IT groups and providing technical assistance to both internal and external stakeholders
- Conducts requirements gathering with non-technical Subject Matter Experts to understand business process needs and program requirements to create Use Cases, flow charts, acceptance criteria and other documentation needed for system enhancements
- Serves as a technical expert responsible for working with non-technical and technical stakeholders to ensure clear and effective communication is maintained throughout the Software Development Life Cycle
- Performs necessary testing of assigned programs, including the generation of test data, writing test scripts/execution sequences, examining test results, debugging detected errors
- Uses current software development methods/techniques and established development standards (which include testing standards) to ensure the quality and maintainability of applications
- Facilitates information sharing to ensure knowledge transfer and the elimination of single points of failure for an information system
- Works directly with the Business Analysts and Development Teams as necessary
Program Specialist VI
Texas Department of State and Health Services
- Performed complex analysis to identify errors in code preventing users from flowing across the ecosystem of Syntropi, ImmTrac2 and Vaccine Allocation Ordering System (VAOS)
- Conducted system quality assurance checks to identify errors in coding, application programming interface (API), and other system issues.
- Developed business rules including functional requirements for various applications in Immunizations program and 3rd party vendors.
- Created action plans and procedures for ensuring system integrity, improving and implementing new versions of Immunization Program applications
- Implemented programmatic and technical solutions to help resolve existing issues across the Immunization ecosystem of applications
- Assisted with system fixes and associated User Acceptance Testing (UAT) to ensure accuracy of cross-system functionality for application deployments
- Led work to identify and fix various issues within and across the different applications (Syntropi, Immtrac2 and VAOS) including duplicate organization and user fixes, data clean up, and API synchronization.
- Collaborated with cross-functional teams across DSHS, Health and Human Services IT and third-party vendors to deploy fixes, and develop and maintain interfaces between systems
- Developed standard operating procedures to successfully synchronize users across the Immunizations ecosystem of applications
- Developed training materials to assist staff in system change integration to effectively execute their job requirements
- Managed Adult Safety Net Program Providers, Responsible Entities, and regional managers to ensure provider compliance with state and federal program policies
Call Center Manager
Texas Department of State and Health Services
- Managed call center team and providing high-level technical support services for incoming calls
- Implemented strategies for call monitoring and tracking systems, timeliness, and overall efficiency within the department.
Vaccine Allocation Support Team
(Staffing Agency) Texas Department of State and Health Services
- Worked with small team to prioritize all vaccine STAR requests through PHRs and LHDs beginning with nursing homes and hospitals and now working into the business sector to increase vaccine productivity by 25%
- Utilized tracking tools to organize requests and monitor those in progress
- Acted as point of contact for various pharmacies through the Pharmacy Association
- Analyzed needs for training and implementing strategies for educating those outside of the support team on best practices and action plans
- Served as liaison between local, regional, and national agencies in emergency response.
Float Phlebotomist
LabCorp of America
- Provided exceptional service while carefully obtaining samples from 50+ donors each day
- Followed infection control and safety procedures while performing daily phlebotomy functions on patients of all ages for a busy outpatient clinic
- Identified specimen and delivered/forwarded to the appropriate laboratory
- Followed proper policies and procedures for transporting Blood Units and samples.
Emergency Department Nurse
Baylor Scott and White
- Monitored industry updates and ensured best practices were utilized in all emergency preparedness and training
- Assisted medical director with instituting a SOP for handing COVID-19 patients, such as room set up, basic procedures and staff training
- Communicated goals and deliverables for present and future projects.
- Coordinated with multidisciplinary teams to provide comprehensive care for critically ill patients in the Emergency Department setting.
Emergency Department Nurse PRN
Baylor Scott and White
- Developed, coordinated, and facilitated disaster and emergency preparedness training programs and conducted training sessions for up to 40 individuals at once
- Collaborated with staff to organize and lead plan developments, testing, training, and additional exercises.
Emergency Department Nurse
University Medical Center At Brackenridge
- Participated in various trauma center operations for Emergency Services
- Member and coordinator of Ebola Emergency Response Team where we utilized training in Infectious Disease and HazMat.
- Coordinated with multidisciplinary teams to provide comprehensive care for critically ill patients in the Emergency Department setting.
- Managed multiple tasks simultaneously while maintaining high standards of performance.
- Provided direct patient care in the Emergency Department, including triage assessment, IV insertion and medication administration.
Emergency Department Tech III
Seton Medical Center Williamson
- Recruited from pool of about 10 volunteers to fill a part-time weekend position and was later promoted to a lead technical role
- Prioritized and participated in daily patient care in a fast-paced environment
- Performed EKG's, splinting, wound care, and cardiac identification.
Education
Bachelor of Science - Homeland Security & Emergency Management
Tyler Junior College
Associate of Science - Nursing
Austin Community College
AustinSkills
- Staff Training
- Developing Training Plans
- Continuity Planning
- Microsoft Office 365
- Risk Management
- Basic Medical Procedures
- WebEOC
- Curriculum Development
- Mental Health
- Emergency Planning
- Reporting
- Verbal & Written Communication
- AAR & COOP
- Technical Writing
- Medical Terminology
- Cerner & Epic
- Relationship Management
- Leadership
Certification
- FEMA: Radiological Emergency Management
- Professional Development
- Basic Workplace Security Awareness
- Incident Command System for Healthcare and Hospitals
- Introduction to CERT
- Active Shooter
- National Response Framework
- ICS for Single Resources and Initial Action Incident
- Emergency Manager
- Introduction to Hazardous Materials
- National Incident Management Systems
- Introduction to Incident Command Systems
- Fundamentals of Emergency Management
- HSEEP Certification - Currently in progress
- NOVA CRT Certified
- Psychological First Aid
- Pandemic Planning Mental and Behavioral Certificate
References
Available upon Request
Timeline
Readiness Specialist
Texas Health and Human Services - DBHC
11.2023 - Current
Program Specialist VI
Texas Department of Information Resources
01.2022 - 01.2023
Systems Analyst III
Texas Department of Family Protective Services
Program Specialist VI
Texas Department of State and Health Services
Call Center Manager
Texas Department of State and Health Services
Vaccine Allocation Support Team
(Staffing Agency) Texas Department of State and Health Services
Float Phlebotomist
LabCorp of America
Emergency Department Nurse
Baylor Scott and White
Emergency Department Nurse PRN
Baylor Scott and White
Emergency Department Nurse
University Medical Center At Brackenridge
Emergency Department Tech III
Seton Medical Center Williamson
Bachelor of Science - Homeland Security & Emergency Management
Tyler Junior College
Associate of Science - Nursing
Austin Community College
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