Paige Vanderpool
Burleson,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
8
8
years of professional experience
Work History
Regional Manager
Dutch Bros Coffee
03.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Supervised Six locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Shop Manager
Dutch Bros Coffee
11.2021 - 03.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Reported issues to higher management with great detail.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Assistant Manager
Dutch Bros Coffee
02.2021 - 06.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Defined clear targets and objectives and communicated to other team members.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Traveling Trainer ( Mobster )
Dutch Bros Coffee
08.2020 - 02.2021
- Developed effective training plans based on locations needs and shop objectives.
- Trained and mentored new personnel hired to fulfill various roles.
- Coached employees on best practices, providing constructive feedback to support their growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Facilitated team-building exercises that fostered collaboration and communication among team members.
Shift Leader
Dutch Bros Coffee
10.2015 - 08.2020
- Improved team productivity by implementing position changes and task delegation methods.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Arts -
Wenatchee Valley College
Wenatchee, WA2016
Skills
- Hiring and Training
- Performance Evaluations
- Guidelines Development
- Managing Operations and Efficiency
- Team Development
- Teamwork and Collaboration
- Interpersonal Communication
- Staffing oversight
Timeline
Regional Manager
Dutch Bros Coffee
03.2023 - Current
Shop Manager
Dutch Bros Coffee
11.2021 - 03.2023
Assistant Manager
Dutch Bros Coffee
02.2021 - 06.2021
Traveling Trainer ( Mobster )
Dutch Bros Coffee
08.2020 - 02.2021
Shift Leader
Dutch Bros Coffee
10.2015 - 08.2020
Associate of Arts -
Wenatchee Valley College
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