Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige N Villarrial

Tulare,CA

Summary

Analytical professional prepared to excel in Staff Services Analyst role. Proven track record of improving departmental efficiency and delivering valuable insights. Reliable team collaborator with strong focus on achieving results and adapting to evolving needs.

Professional with high standards and strong background in analytical and administrative support. Proven ability to drive process improvements and deliver impactful solutions through effective data analysis and meticulous attention to detail. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of goals. Skilled in project management, problem-solving, and stakeholder communication.

Overview

9
9
years of professional experience

Work History

Office Technician/Medical Transcriptionist

Department of State Hospitals-Coalinga
07.2023 - Current
  • Transcribed and edited physician reports from dictation using Winscribe.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Doing weekly runs to the housing units to file reports into the unit charts once they've been signed off by the provider.
  • Led transcription workflow enhancements to improve turnaround time and accuracy.
  • Mentored junior transcriptionists, fostering skill development and knowledge sharing.
  • Developed guidelines for enhanced consistency in medical documentation processes.
  • Implemented quality control measures to maintain high accuracy in transcriptions.
  • Coordinated with medical professionals to clarify discrepancies in audio recordings.
  • Streamlined transcription procedures, increasing efficiency in document processing.
  • Introduced new software tools to optimize the transcription process and reduce errors.
  • Conducted regular audits of transcribed documents ensuring compliance with industry standards.
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
  • Improved turnaround time for report generation by efficiently managing transcription tasks.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Applied medical terminology related to provider-specific treatments and techniques.

Staff Services Analyst (OOC)

Department of State Hospitals - Coalinga
06.2025 - 09.2025
  • Act as the main point of contact for any WaRMSS related issues including but not limited to access, permissions, general user knowledge, submitting change requests to HQ and other duties as assigned.
  • Assist and provide backup coverage to the QID Licensing AGPA regarding the MIRC process.
  • Assist in transcribing MIRC meeting minutes.
  • Assist and provide backup coverage to QID Licensing Coordinators to assist in interview scheduling, documentation requests, and outside agency escorting.
  • Plan, coordinate and monitor data collection and data entry to ensure timely submission of reports.
  • Also help with special projects related to WaRMSS/Plato as needed.
  • Participate in training, staff development activities, departmental meetings, and conferences to perform essential work functions as needed for job performance when directed by manager and administrators.
  • Developed and implemented procedural guidelines to improve departmental efficiency.
  • Managed project timelines and deliverables, ensuring alignment with organizational goals.
  • Acted as a liaison between departments, facilitating open communication channels that fostered collaboration and teamwork.

Office Technician

Department of State Hospitals-Coalinga
05.2023 - 06.2023
  • Tracking movement of medical records in TAB system.
  • Utilizing MPI cards when patients are admitted to add them to the TAB system.
  • Making sure unit charts are delivered to our office when patients are taken out to court so that HRTs can perform their audits.
  • Making weekly runs out to the warehouse to pick up boxes of records that employees requested and then making a second run to take the boxes back and return them to their pallets.
  • Shifting records on the shelves in the chart room in order to make room for new and incoming charts.
  • Processing prior records when a patient is admitted/transferred from an outside institution such as a prison or another state hospital.
  • Requesting charts to be picked up from the housing units when a patient is going out to court; coordinating with the unit staff to ensure the charts are delivered in the proper time frame.
  • Filing any loose filing in the proper charts.
  • Updating the MPI cards whenever a patient has new movement (i.e. transfer to another unit or discharged from our facility, deceased, out to court or out to medical).
  • Implemented strategic initiatives to streamline administrative processes, reducing operational bottlenecks.
  • Coordinated complex scheduling tasks, ensuring seamless communication across departments.
  • Managed high-volume data entry with precision, maintaining integrity of departmental records.
  • Developed training materials to support staff onboarding and knowledge retention.
  • Facilitated cross-departmental collaboration for improved project outcomes and service delivery.
  • Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
  • Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
  • Managed front desk operations, providing exceptional customer service to clients and visitors.
  • Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
  • Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
  • Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
  • Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
  • Promoted a healthier workplace environment by initiating wellness initiatives, such as organizing lunchtime walks or sharing healthy recipes with colleagues.
  • Led office workflow improvements to enhance efficiency and accuracy in document management.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.

Office Assistant (Typing)

Department of State Hospitals- Coalinga
03.2022 - 04.2023
  • Tracking movement of medical records in TAB system.
  • Utilizing MPI cards when patients are admitted to add them to the TAB system.
  • Making sure unit charts are delivered to our office when patients are taken out to court so that HRTs can perform their audits.
  • Making weekly runs out to the warehouse to pick up boxes of records that employees requested and then making a second run to take the boxes back and return them to their pallets.
  • Shifting records on the shelves in the chart room in order to make room for new and incoming charts.
  • Processing prior records when a patient is admitted/transferred from an outside institution such as a prison or another state hospital.
  • Requesting charts to be picked up from the housing units when a patient is going out to court; coordinating with the unit staff to ensure the charts are delivered in the proper time frame.
  • Filing any loose filing in the proper charts.
  • Updating the MPI cards whenever a patient has new movement (i.e. transfer to another unit or discharged from our facility, deceased, out to court or out to medical).
  • Implemented strategic initiatives to streamline administrative processes, reducing operational bottlenecks.
  • Coordinated complex scheduling tasks, ensuring seamless communication across departments.
  • Managed high-volume data entry with precision, maintaining integrity of departmental records.
  • Developed training materials to support staff onboarding and knowledge retention.
  • Facilitated cross-departmental collaboration for improved project outcomes and service delivery.
  • Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
  • Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
  • Managed front desk operations, providing exceptional customer service to clients and visitors.
  • Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
  • Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
  • Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
  • Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
  • Promoted a healthier workplace environment by initiating wellness initiatives, such as organizing lunchtime walks or sharing healthy recipes with colleagues.
  • Led office workflow improvements to enhance efficiency and accuracy in document management.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.
  • Organized and maintained office filing systems to enhance document retrieval efficiency.

Office Technician (T)

Kern Valley State Prison
11.2021 - 12.2021
  • Setting up and sitting in on meetings for the providers and presenting the TTA log, creating and editing the providers' schedule, inputting and updating time off credits for all health care employees at Kern Valley State Prison, picking up and distributing the mail to the providers, using outlook to confirm meetings and add them to recipients' calendars, printing 844s and handling them during meetings and also scanning them into a shared folder before placing the physical copy into a binder, updating the CTC rounds, auditing all the providers' 998 forms, setting up and sitting in on subcommittee meetings, creating 844s for allegations, and also handling ordering of office supplies.
  • My limited term ended.

Office Assistant (T)

Kern Valley State Prison
12.2020 - 12.2021
  • Picking up loose filing from yards and from TTA as well as our mailbox, scanning/inputting documents into inmates' health record files using PowerChart, keeping a daily loose filing log, and scanning documents to the assigned box number and placing documents in coordinating box at the end of shift.
  • My limited term ended.

Office Technician (T)

Kern Valley State Prison
09.2021 - 11.2021
  • I was responsible for creating the rosters for inmates that were due for Covid testing and vaccinations (lists for mass testing, pre-visit POC and post-visit PCR tests), using Lifeline to access the Quality Control Portal/Panel in order to gain access to patients' vaccination status, used Microsoft Excel to create spreadsheets, keeping track of the Covid test kit inventory and sending it out daily, accessing the master quarantine/testing/isolation/and transfer spreadsheets as well as updating and sending it out daily, and on rare occasions offering support by scribing for the nurses while they went out to do testing/vaccinations.
  • It was a temporary position/ out of class position.
  • Processed and managed inmate records using automated systems to ensure accuracy and confidentiality.
  • Coordinated scheduling of appointments for inmates, enhancing overall operational efficiency.
  • Maintained inventory of office supplies, ensuring timely replenishment and cost-effective management.
  • Provided administrative support during audits, contributing to compliance with state regulations.
  • Implemented filing system improvements, increasing accessibility and reducing retrieval times for documents.
  • Collaborated with various departments to streamline communication processes and enhance information flow.

Cashier/Drive-thru

Burger King
12.2016 - 12.2020
  • Making sure the drive-thru or the lobby is clean, making sure bathrooms are clean, making sure the drive-thru area and the drink station in the lobby is stocked and rush ready, stocking items for the mini refrigerator in drive-thru, pulling items from the freezer to the walk-in, taking orders on front counter or in drive-thru, handling cash and change, bagging orders, and executing good customer service.
  • I also helped with some clerical work for the store manager that included creating the work schedule and inputting the restaurant food order.
  • I also assisted with taking inventory when we would receive deliveries.
  • I received a job offer from CDCR.

Pizza Maker

Papa Murphy's Take N' Bake Pizza
06.2016 - 07.2016
  • Making pre-made pizza bases with the dough and sauce, putting toppings on pizzas and then wrapping them for customers to take home, making sure toppings are stocked, cleaning the front of the store, and maintaining a clean work environment.
  • Laid off due to business being slow.

Education

General Admission -

College of The Sequoias
Visalia, CA

Administration of Justice - undefined

Rio Hondo College
Whittier, CA
06.2025

Skills

  • Strong organizational skills
  • Multitasking efficiency
  • Data entry proficiency
  • Problem-solving capacity
  • Activity tracking
  • Administrative assistance
  • Teamwork and collaboration

Timeline

Staff Services Analyst (OOC)

Department of State Hospitals - Coalinga
06.2025 - 09.2025

Office Technician/Medical Transcriptionist

Department of State Hospitals-Coalinga
07.2023 - Current

Office Technician

Department of State Hospitals-Coalinga
05.2023 - 06.2023

Office Assistant (Typing)

Department of State Hospitals- Coalinga
03.2022 - 04.2023

Office Technician (T)

Kern Valley State Prison
11.2021 - 12.2021

Office Technician (T)

Kern Valley State Prison
09.2021 - 11.2021

Office Assistant (T)

Kern Valley State Prison
12.2020 - 12.2021

Cashier/Drive-thru

Burger King
12.2016 - 12.2020

Pizza Maker

Papa Murphy's Take N' Bake Pizza
06.2016 - 07.2016

Administration of Justice - undefined

Rio Hondo College

General Admission -

College of The Sequoias

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