Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Volz

Syracuse,NY

Summary

Dynamic professional with a proven track record at NBT Bancorp, excelling in relationship building and crisis management. Recognized for enhancing customer satisfaction through personalized banking solutions and effective problem-solving. Adapt at training teams and streamlining operations, driving efficiency and fostering a collaborative work environment.

Overview

13
13
years of professional experience

Work History

Counter/bartender

Trappers 2
08.2024 - Current
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Maintained stock and replenished workstation products.
  • Performed arithmetic functions handling cash, close checks and balance register.

Assistant Branch Manager

NBT Bancorp
10.2018 - 06.2020
  • Assisted in daily branch operations, ensuring adherence to policies and procedures.
  • Supported customer service initiatives, enhancing client satisfaction and retention rates.
  • Developed creative strategies to enhance employee connections from different sites, as a member of the culture club.
  • Collaborated with team members to streamline workflow processes, improving overall efficiency.
  • Trained new staff on branch protocols and systems, fostering a knowledgeable team environment.
  • Conducted regular audits of branch operations, identifying areas for improvement and risk mitigation, member of the audit team
  • Trained and developed new team members in alignment with branch service standards and objectives.

Relationship Banker

NBT Bancorp
08.2017 - 10.2018
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Developed visual presentations for showcasing new products and promotions.

Visual Merchandiser

Target
04.2017 - 09.2018
  • Developed visually appealing merchandise displays to enhance customer engagement and drive sales.
  • Collaborated with store leadership to execute seasonal and promotional merchandising strategies effectively.
  • Analyzed customer traffic patterns to optimize product placement and improve shopping experience.
  • Assisted in conducting regular audits of displays for compliance with brand aesthetics and quality standards.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.

Human Resources Business Partner

Target
04.2016 - 03.2017
  • Collaborated with management to address employee relations issues and facilitate conflict resolution.
  • Designed activities to enhance employee morale.
  • Supported talent acquisition initiatives by screening resumes and coordinating interview schedules.
  • Assisted in onboarding processes, ensuring new hires received necessary training materials and resources.
  • Developed training materials for compliance programs, enhancing awareness of policies among team members.
  • Designed activities to enhance employee morale.

Lead Visual Merchandiser

Target
09.2015 - 04.2016
  • Developed innovative visual displays to enhance product presentation and drive customer engagement.
  • Collaborated with cross-functional teams to align merchandising strategies with seasonal promotions.
  • Analyzed sales data to refine visual merchandising techniques and optimize store layout effectiveness.
  • Trained team members on best practices for maintaining visual standards and inventory organization.

Assistant Manager

Gymboree
02.2012 - 08.2015
  • Collaborated with management to implement staff training programs and improve service quality.
  • Supported inventory management by monitoring stock levels and coordinating replenishment efforts.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Associate Of Applied Science - Hospitality Management

Bryant & Stratton College
NY

Skills

  • Crisis management
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Relationship building

Timeline

Counter/bartender

Trappers 2
08.2024 - Current

Assistant Branch Manager

NBT Bancorp
10.2018 - 06.2020

Relationship Banker

NBT Bancorp
08.2017 - 10.2018

Visual Merchandiser

Target
04.2017 - 09.2018

Human Resources Business Partner

Target
04.2016 - 03.2017

Lead Visual Merchandiser

Target
09.2015 - 04.2016

Assistant Manager

Gymboree
02.2012 - 08.2015

Associate Of Applied Science - Hospitality Management

Bryant & Stratton College

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