Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
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PAIGE WALKER

Phoenix,AZ

Summary

  • Responsible and motivated graduate ready to apply high level education in the workplace. Completed Masters in International Health Management; completed classes in Leadership, Professionalism, Global Healthcare Systems, Health Economics and Finances. Received Lean Six Sigma Green Belt Certification. Hospice of the Valley Internship; attended ICC and IDG meetings to discuss strategic planning reviewing electronic health records (EHRs) and healthcare finance and budgeting. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Maintain productive and positive working relationships in the work environment by using principles of good customer service.

Overview

6
6
years of professional experience

Work History

Member Service Representative + Custodian

Planet Fitness
Phoenix, AZ
12.2023 - Current
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Verified identity information on new accounts using established procedures.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Followed up with customers after their interaction with the organization's services.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Processed cash and check deposits every day.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Deep cleaned common areas to remain customer satisfaction
  • Greeted customers in a friendly and professional manner.
  • Updated DataTrak system with order specifics and customer details, preferences and billing information.

ILR Claims Associate

State Farm
Tempe, AZ
03.2022 - 09.2022
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures
  • Prepare and maintain claims files
  • Affirmed or denied coverage fairly based on thorough investigations
  • Investigated auto damages, gathering information from diverse sources and delivering comprehensive reports
  • Process invoices for payment
  • Maintain and create confidential documents, obtain appropriate approval as required, process invoices for payment, and manage associated records
  • Evaluated and settled complex insurance claims in strict timeframes
  • Initiate correction of errors as they are discovered in claims
  • Work directly with auto accident crime victims
  • Communicated with customers over telephone, mobile app and internet to gather loss information
  • Worked in collaborative team environment to handle large volume of claims and telephone calls
  • Routed claims to claims handling teams to expedite processing
  • Used claims systems and other technologies to document loss information
  • Checked documentation for accuracy and validity on updated systems
  • Verified client information by analyzing existing evidence on file
  • Generated, posted and attached information to claim files
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Posted payments to accounts and maintained records
  • Initiating requests for additional documentation or information, researching historical activity and applicable policies, and interpreting and applying policies, procedures, and rules
  • Maintained confidentiality of patient finances, records and health statuses
  • Prepared insurance claim forms or related documents and reviewed for completeness
  • Modified, updated and processed existing policies
  • Communicated effectively with staff members of operations, attorneys and clinical departments
  • Reviewed 80 patient cases per week and verified insurance coverage information
  • Attended ongoing training programs and continuing education to maintain licensing requirements
  • Work with HAART and ECS systems
  • Received inbound calls to assist with creating auto claims
  • Took outbound calls to verify accident details and update information effectively
  • Establish liability decisions and inform customers
  • Explain coverages within the customer's policy
  • Communicate with other insurance companies.

Cashier/Greeter/Server

Buffalo Wild Wings
Tempe, AZ
11.2019 - 07.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Collected and authorized payments of guests
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Checked identification for proof-of-age for alcohol
  • Used POS system to enter orders, process payments and issue receipts
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Arrange table settings
  • Assisted in taking orders through telephone, delivery service, and internet apps
  • Adhere to all relevant health department rules/regulations and all customers service guidelines
  • Provided excellent customer service

Computer Room

Levy Restaurants, Talking Stick Arena
Phoenix, AZ
11.2017 - 09.2018
  • Effective communication by alerting kitchen staff of large orders and special issues
  • Accepted payments from all servers and tallied up tip amounts
  • Processed customers large payments by cash, debit, gift and credit card
  • Inventory
  • Assisted in kitchen staff coordination
  • Assisted in taking orders from servers or customers in the suits
  • Wrote up customer's orders and processed payments
  • Managed telephone request about menu questions, business information, and delivery orders.

Education

Master of Science - International Health Management

Arizona State University
Tempe, AZ
07.2023

Bachelor of Science - Health Sciences

Arizona State University
12.2020

Skills

  • Interpersonal Communication
  • Policy Understanding
  • Decision-Making
  • Compassionate and Empathetic
  • Problem Solver
  • Outgoing and Energetic
  • Team Collaboration
  • Positive and Professional
  • Confidentiality

Volunteer Experience

  • National Memorial Cemetery
  • ASU Dance Marathon
  • Maricopa County Attorney's office for Friday Night Football and Patrol
  • Feed my Starving Children
  • Meals on Wheels
  • Serve Thanksgiving Dinner to underserved of Downtown Phoenix

References

  • Ed Gehrke

Phone #: 1(209) 609-2808

Career: Vice Principle at Ellerth Larson Elementary School

  • Haley Knutson

Phone #: (916) 500-8566

Career: Victim Advocate at Maricopa County

  • Melissa Arlene Alcala

 Phone #: (480) 628-1635 

Career: Juvenile Probation Officer at Maricopa County 

  • Terry Froseth

Phone #: (602) 859-1173

Career: Business Systems Analyst

  • Dave Cottrell

Phone #: (916) 909-4326

Career: Licensed Substance Abuse Counselor and works in a Community Health Clinic

  • Janice Connell

 Email: Janice.Connell@asu.edu 

Career: Arizona State University Health Solutions Professor

Timeline

Member Service Representative + Custodian

Planet Fitness
12.2023 - Current

ILR Claims Associate

State Farm
03.2022 - 09.2022

Cashier/Greeter/Server

Buffalo Wild Wings
11.2019 - 07.2021

Computer Room

Levy Restaurants, Talking Stick Arena
11.2017 - 09.2018

Master of Science - International Health Management

Arizona State University

Bachelor of Science - Health Sciences

Arizona State University

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PAIGE WALKER