Paige Washington
Jackson,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Conduent
10.2021 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally through calls, chats, and emails.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative
Teleperformance USA
05.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate, Team Leader
Dollar General
09.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Jackson High School
Jackson, AL05.2020
Skills
- Customer Order Management
- Complaint Resolution
- Customer Retention
- Customer Relationship Management (CRM)
- Customer Service
- Good Communication Skills
- Data Entry
- CRM Software
Timeline
Customer Service Specialist
Conduent
10.2021 - 10.2023
Customer Service Representative
Teleperformance USA
05.2021 - 10.2021
Sales Associate, Team Leader
Dollar General
09.2019 - 04.2021
High School Diploma -
Jackson High School
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