Paige Washington
Jackson
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within a team to achieve organizational goals, and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in a fast-paced environment. Known for maintaining high standards, and delivering results. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
USA Health University Hospital
07.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
Customer Service Specialist
Teleperformance
02.2021 - 06.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Troubleshot shortages and overages to support quality control efforts.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Identified and corrected data entry errors to prevent duplication across systems.
Sales Associate Team Leader
Dollar General
09.2019 - 02.2021
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Jackson High School
Jackson, AL2020
Skills
- Transaction processing
- Insurance verification
- Data entry
- Call documentation
- Registration and admissions
- CRM software
- Efficient and detail-oriented
- Multitasking and prioritization
- Medical terminology
- Phone and email etiquette
- Healthcare systems navigation
- Insurance billing
- Eligibility determination
- Payment processing
- Information collection
- Registration management
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
USA Health University Hospital
07.2024 - Current
Customer Service Specialist
Teleperformance
02.2021 - 06.2024
Sales Associate Team Leader
Dollar General
09.2019 - 02.2021
High School Diploma -
Jackson High School
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