Paige Washington
Jackson
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Telemetry Monitor Technician
USA Health University Hospital
Mobile
11.2025 - Current
- Monitored patient vital signs using telemetry equipment for continuous assessment.
- Collaborated with nursing staff to report critical changes in patient conditions.
- Operated advanced monitoring systems to track heart rhythms and alarms.
- Communicated effectively with healthcare team regarding patient status updates.
- Participated in training sessions to enhance knowledge of telemetry practices.
- Responded promptly to any alarms or changes in patient conditions.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Managed multiple patients simultaneously with different levels of acuity and severity.
- Maintained a clean work environment by following established protocols for cleaning equipment after use.
- Assisted in maintaining telemetry equipment to ensure proper functionality.
- Documented patient data accurately in electronic health records systems.
Patient Access Representative
USA Health University Hospital
Mobile
07.2024 - 11.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
Customer Service Specialist
Teleperformance
02.2021 - 06.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Troubleshot shortages and overages to support quality control efforts.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Identified and corrected data entry errors to prevent duplication across systems.
Sales Associate Team Leader
Dollar General
09.2019 - 02.2021
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Jackson High School
Jackson, AL 08.2016 - 01.2020
Skills
- Insurance verification
- Data entry
- Call documentation
- Registration and admissions
- CRM software
- Efficient and detail-oriented
- Multitasking and prioritization
- Medical terminology
- Phone and email etiquette
- Healthcare systems navigation
- Insurance billing
- Eligibility determination
- Payment processing
- Information collection
- Registration management
- HIPAA compliance
- Patient registration
- Telemetry monitoring
- Equipment maintenance
- Effective communication
- Professionalism
Timeline
Telemetry Monitor Technician
USA Health University Hospital
11.2025 - Current
Patient Access Representative
USA Health University Hospital
07.2024 - 11.2025
Customer Service Specialist
Teleperformance
02.2021 - 06.2024
Sales Associate Team Leader
Dollar General
09.2019 - 02.2021
High School Diploma -
Jackson High School
08.2016 - 01.2020