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PAIGE WEBB
Seeking A Position That Will Allow Me To Grow Professionally And Best Utilize My Skills.
Topeka,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE/TELLER
KAW VALLEY BANK
TOPEKA, KANSAS
11.2017 - Current
- Answer incoming calls, assisting customers with accurate and complete account information.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Update account information to maintain customer records.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Process customer transactions promptly, minimizing wait times.
- Provide customer records, account statements, Transaction Receipts and copies of checks.
- Assist customers with compromised debit cards and issued new credentials. Complete dispute documents for fraud department.
- Audit fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Assist with training of new tellers on policies and procedures.
- Count, verify and handle bank deposits and armored car transactions.
- Execute wire transfers, stop payments and account transfers.
- Maintain friendly and professional customer interactions.
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educate customers on use of banking website and mobile apps.
- Responsible for making sure all legal documentation is correct, meeting ABA as well as FDIC requirements.
- Copy Documentation, scan as well as file.
- Run reports daily and monthly on atm, along with maintaining and replenishing.
- Prepare outgoing documentation from another computer software system for being mailed to customers.
- Process income digital and hard copy mail, send to the department where it goes.
- Help IRA customers establish the best interest rate for their retirement accounts. Calling retirement companies to see if checks will clear. Informing them of the policies and procedures that follow along with having retirement accounts.
Assistant Retail Store Manager
Justice Tween Brands
Topeka, KS
01.2015 - 11.2017
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Generated promotional plans designed to boost store traffic and revenue.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Optimized store displays and appearance via strategic merchandising.
- Answered questions about store policies and addressed customer concerns.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
Beauty Advisor
Dillards Department Store
Topeka, KS
08.2012 - 01.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Maintained counter and display areas for cleanliness and organization.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Awarded top sells associate for my department.
Certified Shoe Fit Specialist
JCPenney
Topeka, KS
03.2010 - 01.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assembled promotional displays to increase brand awareness and attract customers.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Promoted in-store credit opportunities to work towards meeting set sales quotas.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Awarded associate of the month in 2010.
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KS 08.2011 - 05.2012
Skills
Open to change
Communication
Problem Solving
Computer programs
Organization
Software
Excel
Adobe
References
Professional References:
- Emily Slover (Previous Co-Worker): 785-845-8780
- Robyn Fitzgerald (Previous Co-Worker): 785-608-6705
- Patti Besti (Co-Worker): 785-817-3206
Personal References:
- Megan Tignor (Family Friend):
- Hannah North (Friend): 785-431-5288
- Jeri Greeve (Friend/Previous Co-Worker): 785-249-4346
Timeline
CUSTOMER SERVICE REPRESENTATIVE/TELLER
KAW VALLEY BANK
11.2017 - Current
Assistant Retail Store Manager
Justice Tween Brands
01.2015 - 11.2017
Beauty Advisor
Dillards Department Store
08.2012 - 01.2015
High School Diploma -
Shawnee Heights High School
08.2011 - 05.2012
Certified Shoe Fit Specialist
JCPenney
03.2010 - 01.2012