Paige Welch
Battle Mountain
Summary
Proactive Hotel Front Desk Clerk and Shift Leader with extensive experience in customer service and payment handling. Demonstrated success in maintaining organized, clean workspaces, and enhancing guest satisfaction through efficient operations and team collaboration. Skilled in financial transactions, safety protocols, and effective communication, bringing dedication and reliability to new opportunities.
Overview
5
5
years of professional experience
Work History
Kitchen Staff Member
MAVERICK
09.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Hotel Front Desk Clerk
Quality Inn
09.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Shift Leader
SUBWAY®Restaurants
10.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 07.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Courtesy Clerk
Raley's
04.2020 - 04.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
Education
High School Diploma -
Battle Mountain High School
Battle Mountain, NV06.2022
Skills
- Customer Service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Professional Appearance
Timeline
Kitchen Staff Member
MAVERICK
09.2024 - Current
Hotel Front Desk Clerk
Quality Inn
09.2023 - 01.2024
Shift Leader
SUBWAY®Restaurants
10.2022 - 06.2023
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 07.2021
Courtesy Clerk
Raley's
04.2020 - 04.2021
High School Diploma -
Battle Mountain High School
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