Paige Winter
Columbia,MO
Summary
Dynamic professional with a proven track record at Holiday Inn Express & Suites, excelling in customer service and inventory oversight. Skilled in resolving guest issues, enhancing customer loyalty, and managing store operations effectively. Demonstrates exceptional problem-solving abilities and outstanding communication, contributing to significant improvements in guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
2024.07 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Receptionist
Camping World RV Sales
2023.11 - 2024.04
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Store Manager
Vapor Maven
2022.06 - 2023.07
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Front Desk Agent
Holiday Inn
2018.04 - 2021.10
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Education
GED -
Lincoln University
Jefferson City, MO06.2014
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Inventory Oversight
- Phone and Email Etiquette
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Outstanding communication skills
- Retail Inventory Management
- Store displays
- Employee Scheduling
Timeline
Front Desk Agent
Holiday Inn Express & Suites
2024.07 - Current
Receptionist
Camping World RV Sales
2023.11 - 2024.04
Store Manager
Vapor Maven
2022.06 - 2023.07
Front Desk Agent
Holiday Inn
2018.04 - 2021.10
GED -
Lincoln University
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