Paige A. Stephenson

• Completed timely changes and updates to schedules in central scheduling system.
• Communicated with clients to inform of schedule changes, cancellations or additions.
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A rising upscale waterfront restaurant franchise.

• Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after experience.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Conducting daily team briefings of expected important clientele and their specialized requests to prepare for.
• Produced contracts and invoices for clients and monitored fee collection.
  
• Increased large reservations by 25% monthly through construction and maintenance of a new back office system to instill an organized daily customer flow.

A labor contracting company that provides opportunities of fair wages to young adults while supporting its community.

• Met with clients to ascertain and develop plans which address current/ long-term goals and to preserve client relations.
• Managed and tracked expenses to meet company budget requirements.
• Set up meeting for senior management and updated calendars.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Recruited and hired qualified candidates to fill open positions.
• Entered time and attendance logs in preparation for payroll for dynamic teams of 2 to 10 employees.

A non-profit organization created to support those less fortunate in Washington, DC.

• Developed administrative processes to achieve organizational objectives, improve office efficiency and managed a team of over 20 employee’s payroll credentials and program curriculum.
• Managed over 150 clientele physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Monitored and tracked federal grant records for program participants.
• Coordinated and assisted in scheduling over 10 events, off-site trips and volunteering visits.