Summary
Overview
Work History
Education
Skills
Accomplishments
Logo Designing, Credit Building, Consumer Laws
Work Availability
Quote
Timeline
GeneralManager
Paige Drew

Paige Drew

Tulsa,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Remote Freelancer

Upworks Work From Home
Tulsa, OK
10.2021 - Current
  • Virtual online work from home agent positions.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Enhanced production of gig role small tasks to exceed goals.
  • Technical Support
  • Chat Support
  • Multiple technology systems used to assist customers.

Customer Service/ Special Relations Agent Remote

Avis Budget Group
Tulsa, OK
03.2020 - 10.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Travel Agent

Connexions Loyalty Travel Solutions
Tulsa, OK
12.2018 - 01.2020
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Retention Specialist

Cox Communications
Oklahoma City, OK
01.2016 - 12.2017
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Documented performance review schedule and monitored management for timely completion.
  • Developed product demonstrations and presentations for customers.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Adhered to appropriate legal scripting when required.
  • Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
  • Reviewed successes and failures to learn from previous mistakes.
  • Developed new strategies for customer retention activities.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Server

Red Lobster Restaurant
Oklahoma City, OK
02.2014 - 11.2015
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Childcare Assistant

Ritas Rainbow Of Luv Childcare
Tulsa, OK
06.2008 - 05.2012
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Administered medication and minor first aid to sick and injured students.
  • Offered parents daily reports outlining activities, behavior and accomplishments.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Created and implemented diverse educational strategies to boost development.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Discussed programs policies and practices to families and visitors.
  • Read and told stories to promote and support overall language development.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Education

High School Diploma -

Memorial High School
Tulsa, OK
05.2012

Skills

  • Organization and Time Management
  • Active Listening
  • Dependable and Responsible
  • MS Office
  • Training and Development
  • Self-Motivated
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Decision Making
  • Multitasking Abilities
  • Problem-Solving
  • Remote learning

Accomplishments

  • Achieved great customer service by completing each resolution with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Logo Designing, Credit Building, Consumer Laws

Besides having great customer service abilities, I also learned skills on my own to further help people and also benefit myself. I educated myself on all three topics and consider myself to be an expert in each catagory.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Remote Freelancer

Upworks Work From Home
10.2021 - Current

Customer Service/ Special Relations Agent Remote

Avis Budget Group
03.2020 - 10.2021

Travel Agent

Connexions Loyalty Travel Solutions
12.2018 - 01.2020

Retention Specialist

Cox Communications
01.2016 - 12.2017

Server

Red Lobster Restaurant
02.2014 - 11.2015

Childcare Assistant

Ritas Rainbow Of Luv Childcare
06.2008 - 05.2012

High School Diploma -

Memorial High School

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Paige Drew