Paige Drew
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Remote Freelancer
Upworks Work From Home
Tulsa , OK
2021.10 - Current
- Virtual online work from home agent positions.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Enhanced production of gig role small tasks to exceed goals.
- Technical Support
- Chat Support
- Multiple technology systems used to assist customers.
Customer Service/ Special Relations Agent Remote
Avis Budget Group
Tulsa , OK
2020.03 - 2021.10
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Travel Agent
Connexions Loyalty Travel Solutions
Tulsa , OK
2018.12 - 2020.01
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Strengthened quality controls to enhance revenue and control downtime.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Retention Specialist
Cox Communications
Oklahoma City , OK
2016.01 - 2017.12
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Documented performance review schedule and monitored management for timely completion.
- Developed product demonstrations and presentations for customers.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Adhered to appropriate legal scripting when required.
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
- Reviewed successes and failures to learn from previous mistakes.
- Developed new strategies for customer retention activities.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Server
Red Lobster Restaurant
Oklahoma City , OK
2014.02 - 2015.11
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Childcare Assistant
Ritas Rainbow Of Luv Childcare
Tulsa , OK
2008.06 - 2012.05
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Administered medication and minor first aid to sick and injured students.
- Offered parents daily reports outlining activities, behavior and accomplishments.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Created and implemented diverse educational strategies to boost development.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Discussed programs policies and practices to families and visitors.
- Read and told stories to promote and support overall language development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Memorial High School
Tulsa, OK05.2012
Skills
- Organization and Time Management
- Active Listening
- Dependable and Responsible
- MS Office
- Training and Development
- Self-Motivated
- Analytical and Critical Thinking
- Flexible and Adaptable
- Decision Making
- Multitasking Abilities
- Problem-Solving
- Remote learning
Accomplishments
- Achieved great customer service by completing each resolution with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Logo Designing, Credit Building, Consumer Laws
Besides having great customer service abilities, I also learned skills on my own to further help people and also benefit myself. I educated myself on all three topics and consider myself to be an expert in each catagory.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Remote Freelancer
Upworks Work From Home
2021.10 - Current
Customer Service/ Special Relations Agent Remote
Avis Budget Group
2020.03 - 2021.10
Travel Agent
Connexions Loyalty Travel Solutions
2018.12 - 2020.01
Retention Specialist
Cox Communications
2016.01 - 2017.12
Server
Red Lobster Restaurant
2014.02 - 2015.11
Childcare Assistant
Ritas Rainbow Of Luv Childcare
2008.06 - 2012.05
High School Diploma -
Memorial High School