Paige Mollus
King City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Truck Dispatcher
Strawboss Trucking
Stanberry, MO
04.2021 - Current
- Documented service activities and issues and produced regular reports.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Tracked purchase orders and approved vendor invoices for outside services.
- Dispatched calls for emergency and routine driver call-outs.
- Scheduled and tracked movements of owned and rented equipment.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Coordinated pickups and deliveries.
- Communicated with customers daily about freight movements and delivery timetables.
- Monitored flow of paperwork and directed information to appropriate departments.
- Ordered supplies and allocated resources to personnel based on need.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Auto Parts Delivery Driver
Steiner's Express
Union Star, MO
11.2020 - 03.2021
- Safely and punctually delivered auto parts to local automobile stores and businesses from large distributor.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Kept detailed records of deliveries and money received from customers.
- Handled basic upkeep and emergency repairs on delivery vehicles.
Medical Biller
Mosaic Life Care
St. Joseph, MO
10.2014 - 09.2019
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Trained new employees on multiple medical billing programs and data entry software.
- Liaised between patients, insurance companies and billing office.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Managed billing calendar and scheduled claims for payments.
- Set up and maintained new electronic billing system.
Insurance Customer Service Representative
Missouri Farm Bureau
Savannah, MO
01.2017 - 09.2019
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Maintained current product knowledge to meet customer needs and increase sales.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
- Effective liaison between customers and internal departments.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Store Manager
Union Star Station/Simple Simon's Pizza
Union Star, MO
01.2003 - 12.2016
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Performed pricing and estimates based on customer needs and requirements.
- Observed staff confirm safety and quality standards.
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
King City R-1
King City05.2004
Skills
- Effective Communications
- Customer File Maintenance
- Calendar and Scheduling Software
- Team Work Scheduling
- Dispatch Recordkeeping
- Route Planning and Adjustment
- Customer Service
- Microsoft Office
- Critical Thinking
- Data Entry
- Equipment Inspection
- Decision Making
- Creative Thinking
- Conflict Resolution
- Time Management
- Quality Control
- Information Gathering
- Task Prioritization
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Written Communication
- Prioritizing calls
- Closing tickets
- Routing orders
- Attention to Detail
- Good Telephone Etiquette
- Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is something that happens to you while you’re making other plans.
Margaret Milar
Timeline
Truck Dispatcher
Strawboss Trucking
04.2021 - Current
Auto Parts Delivery Driver
Steiner's Express
11.2020 - 03.2021
Insurance Customer Service Representative
Missouri Farm Bureau
01.2017 - 09.2019
Medical Biller
Mosaic Life Care
10.2014 - 09.2019
Assistant Store Manager
Union Star Station/Simple Simon's Pizza
01.2003 - 12.2016
High School Diploma -
King City R-1
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