Paige Wilson
Keller,TX
Summary
Personable, empathetic candidate ready to contribute grounded and trustworthy effort. Thorough, highly organized with excellent communication skills, and a meticulous sense for detail. Open-minded with a promising inclination to learn and grow. Spirited, committed, and humble worker with a valuable work ethic.
Overview
7
7
years of professional experience
Work History
Assistant Catering Manager
Hard Eight BBQ
06.2022 - 05.2023
- Met with clients to outline desired goals and prepared quotes for overall catering costs, developing strong relationships and connections with customers while negotiating favorable contracts for food and supplies.
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability, and increased revenue by upselling additional services and products during planning process with clients - assisting in restaurant sales by promoting catering packages with most profitable outcomes without sacrificing client desires, and securing new clients through effective networking at industry events.
- Handled Payment collection and reduced inaccuracies by carefully and constantly overlooking invoices, and keeping meticulous records of transactions.
- Assisted in budgeting and inventory control, reducing overall costs and minimizing waste.
- Handled catering scheduling, planned events, and oversaw event setup and teardown - ensuring seamless transitions between functions - and received accolades from satisfied clients due to meticulous attention to detail throughout every step of event planning process.
- Coordinated closely with clients in designing custom menus tailored to their specific needs and preferences, and altered catering packages which increase sales and customer experience.
- Delivered top-quality service by effectively communicating with both front-of-house and back-of-house staff during events - overseeing and maintaining strict adherence to food safety guidelines, resulting in consistency, with prepared food meeting standards for quality and quantity to be served to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled complex logistical challenges such as venue coordination, equipment, and transportation arrangements for successful off-site catered events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Led/assisted in leading and motivating team of catering staff in providing exceptional service - fostering positive work environment - and ensured smooth execution of events by creating detailed timelines for all stages from planning to completion, as well as setting and enforcing performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed, and reduced health risks/safety hazards by preparing equipment consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Assisted Catering Manager in preparing proposals for potential clients, showcasing our capabilities as well as relevant industry trends.
To-Go Server/Bartender
Hard EIght BBQ
07.2020 - 06.2022
- Supported overall restaurant operations and standards by assisting other team members and/or managers during high-volume periods as needed, fostering a collaborative work culture.
- Passionate about learning, and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others by providing support and guidance willingly, and contributed to positive dining atmosphere by maintaining clean, organized, and welcoming workspace -enhancing work spirit.
- Demonstrated leadership by reliability, taking initiative, delegating tasks and providing feedback, and obtaining ability to develop and implement creative solutions to complex problems.
- Assisted in special events through attentive service, adapting quickly to varying needs of guests or clients.
- Utilized point-of-sale systems efficiently to input orders accurately, processed customer payments and kept register accurate through correct billing, payment processing, and cash management practices - contributing to correct till at shift's end.
- Promoted seasonal alcoholic beverage items and food samples to boost sales, regulate customer anticipation, and to highlight unique offerings within establishment.
- Demonstrated excellent communication skills when interfacing with customers over phone or in-person, management, and staff, regarding any potential delays or issues, specialty dietary needs/requests, and overall service, ensuring transparency and managing expectations effectively - resulting in positive feedback and repeat business.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards, maintain/monitor food quality, and to promote a safe environment.
- Provided expert knowledge of menu items and ingredients when interacting with customers when requested, facilitating informed decision-making.
- Expedited/managed multiple tasks simultaneously, timely, and successfully, while maintaining quality attention to detail - ensuring proper presentation.
- Proven to be skillful at working independently and effectively in fast-paced environments.
Shift Leader
Taziki's Mediterranean Cafe
05.2016 - 07.2020
- Collaborated with owner/manager, or other shift leaders and developed strong communication skills to maintain consistent standards across all shifts, supported continuous improvement by identifying and addressing areas for potential growth, both individually and as a team, to form and promote a cohesive workplace culture.
- Served as reliable point-of-contact for upper management when needed, effectively communicated any issues or successes, while preparing both restaurant and staff for daily operations.
- Enhanced customer experience and satisfaction by delivering prompt and courteous service, immediately and effectively addressing concerns, resolved customer complaints and issues, offered thoughtful solutions to maintain customer satisfaction, and evaluated customer needs and feedback to drive product and service improvements.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Assisted in managing inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software, and prepared shift summary reports for supervisor/corporate to communicate regularly on goals and progress.
- Maintained clean, safe, and well-organized production areas to adhere to safety guidelines and protocols to avoid violations, or unnecessary work delays due to hazards or inefficient layouts by implementing efficient task delegation methods.
- Appointed to provide ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Bachelor of Arts -
Tarrant County College District
Fort Worth, TXBachelor of Arts -
University of North Texas
Denton, TXHigh School Diploma -
Keller High School
Keller, TX05.2020
Skills
- Extremely adaptable mindset/learning ability
- Relationship/peace builder
- Excellent customer service and good telephone etiquette
- Work planning and prioritization
- File management capability
- Good memory retention and strong multitasker
- Sense of urgency and calm under pressure
- Strong verbal and written communication
- Decision-making/problem solving capabilities
- Delegating assignments and tasks
- Calm and pleasant demeanor
- Reliable and responsible
- Value performance improvement
- Optimistic expectation setting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Catering Manager
Hard Eight BBQ
06.2022 - 05.2023
To-Go Server/Bartender
Hard EIght BBQ
07.2020 - 06.2022
Shift Leader
Taziki's Mediterranean Cafe
05.2016 - 07.2020
Bachelor of Arts -
Tarrant County College District
Bachelor of Arts -
University of North Texas
High School Diploma -
Keller High School
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