Summary
Overview
Work History
Education
Skills
Fishing, Boating, Skiing, Swimming, Watching Baseball and Football, playing cards, Movies, Travel
Timeline
BusinessDevelopmentManager

PAIGE NICOLE CANTLEY

Lake Worth Beach,FL

Summary

Supervisory Officer Paige Nicole Cantley is seeking a job within or outside the 50 mile radius of Palm Beach International Airport. Ambitious Supervisor delivering over 21 years of experience in roving patrols and entrance and exit monitoring. Maintains calm in stressful situations and when communicating with difficult individuals to avoid escalation. Specific knowledge includes: training and understanding of risk management, 20 years experience in application OSHA work standards. Dedication to the mission of safety and security, integrity and dedication to country.

Excellent Communication skills both written and verbal. Awarded for excellence in customer service skills and responding with dignity and respect to all travelers and stakeholders. Behavior detection experience with a focus on looking for signs of human trafficking and then follow up with reporting and or preventing abduction of innocents.

Ability to teach, coach and train employees on standard operating procedures and able to give memorable presentations using computer software or live speech presentations. Ability to run group meetings both live and remotely. Understanding of most meeting software to include, Zoom, Skype, Teams, , Convene, Asana, and Bluescape.

In addition the applicant has the following notable Skills and Abilities:

  • Able to assist in ensuring that every annual OSH Inspection was successful at home airport for the past 16 years.
  • Goal of a hazard free workplace where people can come to work and feel safe, and then go home with no injuries was key.
  • Attended multiple classes in certification and recertification to be a Safety Specialist.
  • Has an excellent reputation of being the go to woman for any safety question. Whether on or off the clock has assisted management with the processing of any injury paperwork and give instruction to officers or managers who may not have such knowledge, or forget where to locate the information.
  • Coordinated with HR department in topics of OWCP (Office of Workman's Compensation Program) and tracking of injury statistics.
  • Produced training material on how to use SIS (Safety Information System) for Supervisors and Managers.
  • Fast learner who can pick up on new information quickly and is trainable.
  • Willing to move out of Florida or work from home or stay in the 50 mile radius of PBIA.
  • First responder who understands priorities in a crisis, whether it be a natural disaster, such as a hurricane. or clean up work helping FEMA.
  • Adaptable to change.
  • Seeking a job that will use Managerial and Supervisory skills and or Customer service, administration or Safety Specialist.

Overview

28
28
years of professional experience

Work History

Supervisory Transportation Security Officer

Department Of Homeland Security, TSA
04.2002 - 03.2023
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Screened over 6000 passengers per day by verifying ID's and boarding passes.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Managed team of ten (10) to thirty (30) officers, performed monthly observations and annual evaluations to include fitness for duty and attendance reviews.
  • Managed team of trained security professionals engaged in anti-terrorism activities. to ensure daily operations ran according to TSA Mission, Values and Goals.
  • Observed officers for proper screening procedures and made corrections, gave direction and or demonstrated proper screening methods. All interaction with subordinates was done with professionalism and fairness. At times retraining would be in order if procedures were performed improperly.
  • Worked as PSE administrator: Performed covert and overt testing on officers to ensure that they passed their annual recertification's. Traveled to Kansas City on detail for 4 months to test officers on their screening abilities and certify officers at this private airport (non-TSA) to ensure that they followed proper TSA standard operating procedures (SOP).
  • Lead Safety Specialist/ CDSO of Safety: (2008-2022) Knowledge of all OSHA and OSHE regulations and OSH Manual standards of Safety,
  • Performed Monthly Safety Inspections and ensured airport was compliant for Annual OSH Inspection from 2008 through 2022. Did Safety Inspections in Fort Lauderdale, Miami, Melbourne, and Vero Beach Airports in Florida. In addition did mock safety Inspections at Orlando, Phoenix, Chicago, Las Vegas and Atlanta International Airports.
  • Participated in South Florida Safety Council and attended meetings with CO-CDSO and Manager Mr. Stuart Cohen at various training locations to include, Belle Glade, Fort Lauderdale, Miami, Melbourne, and Vero Beach Airports.
  • Annually developed plan and prepared conference room for "Safety Week" allowing officers time off floor to learn new things about safety, both on job and at home. Scheduled outside presenters such as PBSO (Palm Beach Sheriff's Office), EAP (Employee Assistance Program), Food for Families, Animal Safety, and Hurricane Preparedness and Safety.
  • Planned and advertised Safety Poster Contest annually.
  • Trained on SIS (Safety Information Systems) database that tracks all workplace injuries for airport.
  • Assisted in design and implementation of web page for PBI Safety Team. In conjunction with HUB Orlando PBI Safety Specialist.
  • Excellent Customer Service Skills and ability to diffuse misunderstandings with difficult passengers and coworkers.
  • Numerous awards for customer service, technical skills, unsung hero (safety), and Team Awards.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Coordinated with security personnel throughout facility via Whisper Radio and Cell phone device communication, updating colleagues on situations requiring attention or action.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Assisted with deployment of advanced technology and equipment for screening purposes.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Safeguarded transportation operations at commercial airports and railway stations.
  • Monitored security checkpoints for compliance with applicable security protocols.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Volunteered for Overtime hours on regular basis, stayed for closing shifts which could be up to 16 hours long if flight was delayed and waited for the next shift to come on duty before abandoning post.
  • Enforced all new rules implemented on short notice when Covid-19 pandemic standards went into place.
  • Promoted from Lead Transportation Security Officer to Supervisor in January 2009.

National Account Manager, Procurement Analyst

Office Depot Inc: Headquarters
06.1995 - 08.2001
  • Worked in Furniture Department of Office Depot's Corporate Headquarters in Delray Beach Florida.
  • Identified key areas that could be enhanced and implemented successful process improvements.
  • Help to develop and implement analysis tool to assist management in forecasting trends.
  • Provided customer service to National Account customers to assist them in purchasing office furniture. Managed 15 National Accounts special orders.
  • Ensured that logistics were followed up to provide timely and damage free delivery of product to top clients in New York City Financial District.
  • Created and maintained precise and accurate models, charts and reports.
  • Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
  • Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
  • Developed strong analytical and financial skills, which helped to anticipate market and company needs.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Maintained internal inventory of supplies and equipment.
  • Presented oral and written reports on general economic trends, individual corporations and entire industries.
  • Built long-term relationships due to prompt and courteous service.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget
  • Created representative and customer sales reports and recommended initiatives for marketing and promotional programs
  • Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps

Education

Bachelor of Arts - Business And Managerial Economics

Palm Beach State College
Lake Worth, FL
05.2024

No Degree - Accounting And Business Management

University of Florida, Fischer Schl of Accounting
Gainesville, FL
05.1992

Associate of Arts - Business Administration And Management

Broward Community College
Pompano Beach
05.1988

Skills

  • Crisis Situations
  • Passenger Interaction
  • Preventive Maintenance
  • Safety Compliance and Hazardous Materials
  • Cargo Inspections
  • Leading Teams
  • Customer Relations Skills
  • Safety Procedures and identifying Safety Violations
  • Behavioral Analysis
  • Security Officer Supervision
  • Training and Teaching new Hires
  • People Skills
  • Law Enforcement Interaction
  • Crew and Passenger Safety
  • Customer Service and Assistance

Fishing, Boating, Skiing, Swimming, Watching Baseball and Football, playing cards, Movies, Travel

I grew up around boats so anything related to boating or fishing I love.  I know about Marine Electronics because I was the secretary to my husbands company before he passed and he had a Marine Electronics Installation Company.  The Ocean is my preference but I will take a lake, or if a river runs through it... I would probably like that too.  My favorite sport is Baseball,  I am a Yankee Fan, even though I am originally from Philadelphia.  I love the movie theater and My Family and I play cards for fun.  Traveling is always what we want to do for vacation.  So I would say  that my hobbies range from any body of water, to any movie theater, art and travel... oh and Baseball.  Football is cool, but since my Granfather was a football coach, that is a given.   


Timeline

Supervisory Transportation Security Officer

Department Of Homeland Security, TSA
04.2002 - 03.2023

National Account Manager, Procurement Analyst

Office Depot Inc: Headquarters
06.1995 - 08.2001

Bachelor of Arts - Business And Managerial Economics

Palm Beach State College

No Degree - Accounting And Business Management

University of Florida, Fischer Schl of Accounting

Associate of Arts - Business Administration And Management

Broward Community College
PAIGE NICOLE CANTLEY