Paislee Payne

Bartender/ Server

Top of the Rock Restaurant and Brewery

05.2021 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Obtained cash bank and stocked service bar to prepare for operation.
Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Contributed to event success, planning beverage menus and efficiently serving large groups.
Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Boosted beverage sales, designing and promoting range of signature cocktails.

Summary

Overview

Work History

Bartender/ Server

Education

Associate of Science - Business Management

Skills

Timeline

Bartender/ Server

Associate of Science - Business Management

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