Paisley Browning
El Paso
Summary
Experienced customer service representative with transferrable skillsets, excelling in high traffic environments while maintaining effective communication skills and professional demeanor. Enthusiastic and ready to learn, expand, and develop both personally and professionally through new challenges.
Overview
6
6
years of professional experience
Work History
Server
Archies
03.2023 - 11.2024
- Created engaging experiences and offered exemplary customer service during peak tourist seasons to increase return visits and overall atmosphere
- Cultivated long lasting relationships with regular customers and encouraged frequent visits during off tourist seasons
- Explained menu items and suggested appropriate options for food allergy concerns
- Utilized POS system to place orders, manage bills, and handle complimentary items
- Used slow periods to prepare for rushes and keep the environment health code compliant
- Resolved customer complaints promptly and professionally during peak rushes to maintain positive reputation
Theater Server
IPIC
03.2022 - 03.2023
- Delivered prompt, quiet, and attentive service to guests in upscale movie theater settings to create a seamless dining experience
- Trained incoming employees on customer service, processes and procedures, and restaurant standards
- Promoted and upsold additional items routinely and effectively
- Adhered to TABC laws while identifying and managing intoxicated guests as necessary
- Maintaining and clean environment before, during, and after service periods
Sales Associate
Best Buy
01.2021 - 03.2022
- Accurately processed POS transactions including purchases, returns, and exchanges
- Increased brand loyalty through brand credit cards
- Maintained a calm demeanor and professionally managed conflicts in busy, high-stress seasons
- Educated customers on current promotions and products using sales tactics
- Organized merchandise to create an accessible and organized sales floor and increasing sales
- Trained new employees on product knowledge, processes and procedures, and customer service
Sales Associate
Gap Outlet
04.2019 - 03.2021
- Processed and assisted with accepting product shipments and BOH operations
- Participated in inventory counts and scans to ensure merchandise accuracy
- Assisted customers in navigating merchandise and upselling products with detailed knowledge on fashion trends and key products
- Created and assisted with merchandise displays to maximize profits
- Used POS system for credit and cash transactions for purchases, returns, and exchanges
- Effectively increased brand loyalty as a top performer of promoting brand credit cards and standard rewards accounts, highlighting benefits to customers
- Trained new and seasonal employees on customer service and processes and procedures
Education
High School Diploma -
Anna High School
Skills
- POS Operation
- Attention to Detail
- Task Prioritization
- Exceptional Customer Service
- Communication
- Problem Solving
- Critical Thinking
- Inventory Management
- Effective Customer Upselling
Timeline
Server
Archies
03.2023 - 11.2024
Theater Server
IPIC
03.2022 - 03.2023
Sales Associate
Best Buy
01.2021 - 03.2022
Sales Associate
Gap Outlet
04.2019 - 03.2021
High School Diploma -
Anna High School
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