Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paisley Horn

Seattle,WA

Summary

Dynamic Talent Manager offering 7-year progressive career across diverse industries. Proven history of designing and implementing recruitment, training and conflict-resolution initiatives for companies up to 20,000 employees and people/performance managing teams of up to 20 employees. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.

Overview

7
7
years of professional experience

Work History

Talent Acquisition Manager

Uber
03.2022 - 07.2023


  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Created effective talent acquisition training materials that supported culture and performance objectives.
  • Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.
  • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.

Sr. Talent Sourcing Recruiter

Uber
04.2020 - 03.2022
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Advertised job opportunities on social media platforms and job boards.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Coordinated schedules to arrange management interviews with applicants.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed and monitored employee recognition programs.

Community Operations Manager

Uber
08.2018 - 04.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained and guided team of 16-20 members to maintain high productivity, performance metrics, proper protocols and customer service standards.
  • Owned in recruiting, hiring and training of team members.

Sr. Community Operations Associate

Uber
08.2016 - 08.2018
  • Actively listened to customers (Uber Partners), handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

BBA - Business Administration And Management

Prairie View A & M University
Prairie View, TX
05.2015

Skills

  • Executive Level Stakeholder Management
  • Leadership/People Management
  • Statistical Data Analysis & Reporting
  • Hiring Trends and Analysis
  • Talent Acquisition Strategies
  • Strategic Sourcing
  • Employee Branding
  • Succession Planning
  • Executional Excellence
  • Onboarding, Training and Development

Timeline

Talent Acquisition Manager

Uber
03.2022 - 07.2023

Sr. Talent Sourcing Recruiter

Uber
04.2020 - 03.2022

Community Operations Manager

Uber
08.2018 - 04.2020

Sr. Community Operations Associate

Uber
08.2016 - 08.2018

BBA - Business Administration And Management

Prairie View A & M University

Similar Profiles

CREATE PROFILE
Paisley Horn