Paisley Johnson
Jerry Durant Autogroup
Springtown,TX
1
Certification
26
years of professional experience
Results-driven Customer Relationship Management (CRM) Specialist with 13 years of experience in optimizing CRM systems and enhancing marketing and call-center operations. Expertise in CRM administration, call-flow optimization, and data analysis, contributing to improved data accuracy and user satisfaction. Committed to streamlining customer contact processes and implementing scalable CRM solutions to elevate customer experience and support business growth.
Work History
CRM Admin / Phone Analysis
10 Years 7 Months- Monitor and maintain the CRM system to ensure optimal performance and data accuracy
- Monitored CRM performance metrics, implementing improvements that resulted in measurable increases in data accuracy and user satisfaction.
- Analyze CRM performance metrics, implementing strategic improvements that led to noticeable gains in data accuracy and user satisfaction.
- Collaborated with design team to create brand-aligned content, supporting cohesive marketing efforts.
- Monitored marketing metrics, maintaining failed call rates at 6% or lower.
- Developed training materials and resources for CRM users, fostering a self-sufficient user base and reducing support requests.
- Aided BDC service manager by tracking and analyzing call and lead data. with monitoring calls and leads for staff.
- Provided support to IT department by assisting with technology integration and troubleshooting. with computers, phones, and any integration services.
- Working closely with our marketing division to ensure all internet post contacts are running smoothly, and we have a seamless call flow.
- Monitor marketing numbers. I have kept failed call rates at 6% or lower.
- Collaborate with the design team to create content that fits the brand
- Contribute to a consistent and positive brand image on social media
- Assisting the IT department with computers, phones, and any integration services.
- Fleet Office Manager - Adding new inventory and clearing sold inventory, ordering office supplies, FedExing documents.
- Worked closely with the marketing team to analyze campaign data, leading to targeted strategies that improved customer interaction.
- Monitored and optimized CRM performance, maintaining data integrity and ensuring an efficient workflow for the sales team.
Business Development Call Center Expert
2 Years- Executed cold call marketing outreach using customer database to generate new leads
- Coordinated and scheduled maintenance appointments for service department to enhance customer service experience
- Analyzed call data information, contributing to creation and implementation of CRM Specialist position to address organizational growth
Receptionist
1 Year- Delivered world-class customer service, ensuring satisfaction and fostering positive client relationships
- Managed incoming calls and distributed sales leads among team members to optimize follow-up efforts
- Supported sales team with administrative tasks with paperwork and delivery for car sales.
Office/Shipping Assistant
3 Years 6 MonthsData Entry
1 Year 4 MonthsCustomer Service
4 MonthsDOT Tech
4 MonthsMail Room Assistant
1 MonthOffice Clerk/File Room Manager
1 Year 10 MonthsOffice Manager Administrator
1 Year 10 MonthsAccounts Payables
2 YearsEducation
High school
Skills
CRM Software Management
Data Analysis (Experienced)
Marketing Data Analysis
Process optimization
Customer retention strategies
Strategy Development (Skillful)
Organization (Experienced)
Time Management (Experienced)
Phone system expertise
Training design
Customer service expertise
Interpersonal Communication
Certification
- PI - Certified Private Investigator
Part time Hustles
>Paisley's Pet & House Sitting -
Over 8 years
>The Style Savage Yard- Resale shop
May - Present
Resale shop- Clothing and accessories
>Onyx Investigations-
2025 - Present
Licensed PI- Skip tracing
Timeline
CRM Admin / Phone Analysis
Jerry Durant Autogroup
01.2016 - CurrentRead More
Business Development Call Center Expert
Jerry Durant Autogroup
01.2014 - 01.2016Read More
Receptionist
Jerry Durant Autogroup
01.2013 - 01.2014Read More
Office/Shipping Assistant
Dralco System LLC
11.2009 - 05.2013Read More
Data Entry
ERA Heritage Real Estate
11.2009 - 03.2011Read More
Customer Service
KOHLS Department Store
08.2009 - 12.2009Read More
DOT Tech
Richey Oilfield/Nighthawk
09.2007 - 01.2008Read More
Mail Room Assistant
Devon Energy
06.2007 - 07.2007Read More
Office Clerk/File Room Manager
Devon Energy
06.2005 - 04.2007Read More
Office Manager Administrator
Madisonville Physical Therapy Clinic
06.2003 - 04.2005Read More
Accounts Payables
Mitchell Energy/Devon Energy
01.2001 - 01.2003Read More
Trinity Christian school
High school
Read More