Paisley Perley
Oswego,IL
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Lead Hostess and Food Runner
Vasilis Mediterranean (Scott Harris Hospitality)
Naperville, IL
07.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Front of House And Back Team Member
Culvers
Oswego, IL
04.2019 - 07.2021
- Maintained and sanitized service stations, prep areas and countertops.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Maintained and tracked food, cooler and freezer temperatures.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Communicated with guests appropriately to satisfy them.
- Removed garbage, compost and recycling and placed in designated container areas.
- Prepared food and drinks while following safe food handling procedures.
- Supervised floor staff and guided proper performance, adherence to policies and uniform presentation.
- Maintained high personal grooming standards and uniform presentation.
- Maintained professionalism in a busy enviroment
Education
High School Diploma -
Oswego East Highschool
Oswego, IL 05.2001 -
Skills
Customer Service
Critical thinking
Teamwork
Open communication
Responsibility
Timeline
Lead Hostess and Food Runner
Vasilis Mediterranean (Scott Harris Hospitality)
07.2021 - Current
Front of House And Back Team Member
Culvers
04.2019 - 07.2021
High School Diploma -
Oswego East Highschool
05.2001 -