Paisley Staggers
Katy
Summary
Detail-oriented, knowledgeable, and dedicated professional with over 10 years of customer service experience in fast-paced environments. Driven and proven successful at achieving established targets and team goals with superior computer skills and telephone etiquette. Motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Customer Service Representative II
Transworld Systems Inc.
Houston, TX
03.2021 - Current
- Managed high-stress situations effectively in a high-volume call environment while maintaining professionalism and providing quality service standards.
- Mentored junior representatives, fostering skill development and knowledge sharing to avoid process inconsistencies while implementing the best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, exceeding service standard goals daily, and resolving problems swiftly.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Utilized SAP software efficiently, updating customer profiles accurately during each interaction while providing efficient problem-solving and communication skills.
Client Service Representative
Health Help LLC
Houston, TX
11.2015 - 07.2018
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy and resolving healthcare-related inquires.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Managed difficult conversations with compassion and professionalism, developed strong relationships with clients, de-escalate tense situations by providing empathetic support and understanding during challenging health situations.
- Performed patient screenings, completed submissions for peer to peer review providing patient-centered treatment that drives superior outcomes with compassion and clinical excellence.
Customer Service Specialist
Veterans Sourcing Group LLC
Houston, TX
06.2013 - 06.2015
- Answered a wide variety of calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Responsible for handling inbound calls received from potential and existing Commercial Power, Gas, and Continuing Service Agreement (CSA) customers.
- Effectively communicated with and supported Sales, Marketing and Administrative teams daily.
- Trained peers on market transactions as POC when management was not available.
- Handled daily flow of paperwork and cooperated with the accounting departments on invoicing and A/R transaction issues.
Education
Associate of Applied Science - Business Administration And Management
Houston Community College
Houston, TX12.2024
Skills
- Proficient with SAP
- Medical Coding
- Medical Terminology
- MS Office proficiency
- Critical thinking
- Customer service
- Data entry
- Microsoft Excel
- Computer proficiency
Timeline
Customer Service Representative II
Transworld Systems Inc.
03.2021 - Current
Client Service Representative
Health Help LLC
11.2015 - 07.2018
Customer Service Specialist
Veterans Sourcing Group LLC
06.2013 - 06.2015
Associate of Applied Science - Business Administration And Management
Houston Community College