Paisley Whinnery
Customer Support Specialist
Chandler,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Member Support Agent
Peloton
Remote
03.2021 - Current
- Deliver above-and-beyond experiences to members through phone, email, and live chat
- Elevate Pelotonsexperience for members every day
- Resolve hardware and software inquiries from Members.
- Coordinate with all branches of hardware and software teams to better understand and resolve Member inquiries
- Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
- Excellent communication abilities and data entry skills are essential for all lines of communication.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Configured hardware, devices and software to set up work stations for employees.
- Used Zen-desk to create and updated tracking documents.
- Monitored systems in operation and quickly troubleshot errors.
Customer Service Representative
U-Haul International
Remote
05.2018 - 03.2021
- Communicate with customers via phone or chat
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Listen to customer concerns, document them, and problem solve.
- Review each session for accuracy while answering any questions customers may have
- Determine proper course of action utilizing instructional materials reviewed
- Ensure compliance with U-Haul policies to retain customer loyalty and prevent re-occurrence of objections.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Hair Color Specialist
Toni and Guy
Gilbert, AZ
07.2015 - 06.2018
- Working with clients
- Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
- Keeping up with clienteles formulas and information
- Transferring over data to customers files
- Sales & Quota
- Kept on top of current hair cutting, coloring and styling trends.
- Documented client information, color treatment formulas and general notes on services into logbooks.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered phone calls and emails to schedule client appointments.
Education
High School Diploma -
Chandler High School
Chandler, AZ 01.2010 - 05.2014
Cosmetology Licensed - Cosmetology
Avalon School of Cosmetology
Mesa, AZ 08.2015 - 07.2016
Skills
Application installations
Call management
Technical assistance
Service standard compliance
Professional telephone demeanor
POS systems expert
Account management
Money handling abilities
Sales expertise
Order fulfillment
Data compiling
Debugging
Recordkeeping strengths
Technical Support
Timeline
Member Support Agent
Peloton
03.2021 - Current
Customer Service Representative
U-Haul International
05.2018 - 03.2021
Cosmetology Licensed - Cosmetology
Avalon School of Cosmetology
08.2015 - 07.2016
Hair Color Specialist
Toni and Guy
07.2015 - 06.2018
High School Diploma -
Chandler High School
01.2010 - 05.2014