PAITON JOHNSON
St. Petersburg,FL
Summary
Driven professional with a track record of enhancing client satisfaction and operational efficiency at Quest Diagnostics Inc. Excelled in problem resolution and client-focused expertise, leveraging strong organization and multitasking skills. Demonstrated ability to improve performance metrics, fostering strong client relationships and streamlining operations for increased satisfaction and efficiency. I'm a problem solver who's dedicated to efficiency and have gained an abundance of skill sets that will follow me throughout both my professional and personal life style.
Overview
10
10
years of professional experience
Work History
Client Services / CCRII
Quest Diagnostics Inc
01.2019 - Current
- Currently working with Southwest's Full-Service/TIQ team
- Assisting clients with test add-ons or cancels/TNP's, faxing or emailing of results, order verifications and more
- Sending internal emails to clients' Sales Representatives, Microbiology and Pathology departments if needed
- Problem tracking, credit forms and PSC recollect forms if needed
- Contacting lab departments for client inquiries, delay updates, backlogs and instrument issue updates
- Developing strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Leveraged advanced knowledge in company products/services so as to effectively guide clients, resulting in increased usage of our offerings and overall customer satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Commercial Cleaning Manager
T & C CARPET AND UPHOLSTERY
01.2016 - 10.2018
- Schedule and confirm appointments for clients, customers, or supervisors.
- Accomplished multiple tasks within established timeframes.
- Make copies of correspondence or other printed material.
- Travel to contracted properties to check on staff and ensure monthly tasks have been completed in a timely and correct manner.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Prepare and mail checks.
- Order and dispense supplies
Inbound Call Agent/Customer Service
ALLSTATE AGENCY STAFF
08.2014 - 11.2015
- Create, maintain, and enter information into databases.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assist customers with troubleshooting online issues on their accounts.
- Sending emails and electronic billing information to the right customers.
- Complete forms in accordance with company procedures.
- Locate and attach appropriate files to incoming correspondence requiring replies.
Education
High School Diploma -
Southeast High School
Springfield, IL05.2011
Skills
- Managing Operations and Efficiency
- Problem Resolution
- Client focused expertise
- Multitasking proficiency
- Strong Organization
- File Management
- Problem Resolution
Timeline
Client Services / CCRII
Quest Diagnostics Inc
01.2019 - Current
Commercial Cleaning Manager
T & C CARPET AND UPHOLSTERY
01.2016 - 10.2018
Inbound Call Agent/Customer Service
ALLSTATE AGENCY STAFF
08.2014 - 11.2015
High School Diploma -
Southeast High School
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