Dynamic leader and problem-solver with a proven track record at Chipotle for enhancing customer satisfaction and team efficiency. Excelled in conflict resolution and technical troubleshooting, boosting patronage through exceptional service management. Skilled in employee training and development, fostering a motivated and goal-oriented team environment.
Hi, I’m
Paiyton Wiggins
Glenmoore,PA
Summary
Overview
7
years of professional experience
1
Certification
Work History
Chipotle
Service Manager
04.2024 - Current
Job overview
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Maintained strict compliance with health and safety regulations, conducting regular inspections and implementing corrective actions as needed.
- Cultivated a cohesive restaurant culture based on teamwork, respect, diversity inclusion principles.
- Managed financial reporting tasks accurately, reconciling daily sales transactions while ensuring adherence to budgetary guidelines.
- Ensured consistent food quality, working closely with the kitchen staff to maintain high standards of preparation and presentation.
- Streamlined inventory management processes, reducing waste and controlling costs more effectively.
- Reduced staff turnover, providing comprehensive training programs and fostering a positive work environment.
Sloane Toyota Of Malvern
Customer Service Cashier
10.2022 - 04.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Starbucks
Barista
06.2021 - 02.2022
Job overview
Flowers Of Eden
Front of House Manager
05.2018 - 02.2022
Job overview
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Gabe’s
Cashier
06.2020 - 09.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
SUBWAY®Restaurants
Sandwich Artist
09.2018 - 09.2019
Job overview
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Keystone Villa at Douglassville
Server
03.2018 - 05.2018
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Culinary Institute of AmericaPoughkeepsie, NY
Pastry Arts from Baking
University Overview
I minored in business management
West Chester University of PennsylvaniaWest Chester, PA
Exercise Science Specialist from Health And Fitness
University Overview
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Trustworthy and honest
- Team collaboration and leadership
- Outgoing and energetic
- Staff motivation
- Policy and procedure enforcement
- Employee training and development
- Employee relations
- Documentation and reporting
- Goal setting
- Estimating and quoting
- Technical troubleshooting
Accomplishments
Accomplishments
- I’ve won first in our state for customer service and hospitality through FCCLA.
- I’ve organized and hosted banquets of over 500 people at a time through my tech school for many years.
Certification
- Servsafe certified
- TIPS certified
- CPR certified
Timeline
Service Manager
Chipotle
04.2024 - Current
Customer Service Cashier
Sloane Toyota Of Malvern
10.2022 - 04.2024
Barista
Starbucks
06.2021 - 02.2022
Cashier
Gabe’s
06.2020 - 09.2020
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 09.2019
Front of House Manager
Flowers Of Eden
05.2018 - 02.2022
Server
Keystone Villa at Douglassville
03.2018 - 05.2018
Culinary Institute of America
Pastry Arts from Baking
West Chester University of Pennsylvania
Exercise Science Specialist from Health And Fitness
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