Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Paja Yang

Bayport,MN

Summary

Accomplished Barista Shift Supervisor with a proven track record at Starbucks, excelling in customer service and barista training. Demonstrated adaptability and a commitment to cleanliness, enhancing customer satisfaction and team efficiency. Skilled in POS system operation and cash handling, with a knack for fostering positive relationships and resolving complaints swiftly.

Overview

11
11
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
08.2019 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Prepped and rotated staff for adequate coverage and fair distribution of workload.

Server/Head Hostess

Tori Ramen
08.2017 - 08.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Head Hostess

Supatra's Thai Cuisine
06.2014 - 03.2018
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Education

No Degree - Graphic And Digital Design

Century College
White Bear Lake, MN
06-2027

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed
  • Adaptability to change
  • Food safety compliance
  • POS system operation
  • Customer service
  • Cash handling

Languages

Hmong
Professional Working

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • I enjoy helping others and giving back to the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Music
  • Graphic Design

Timeline

Barista Shift Supervisor

Starbucks
08.2019 - Current

Server/Head Hostess

Tori Ramen
08.2017 - 08.2019

Head Hostess

Supatra's Thai Cuisine
06.2014 - 03.2018

No Degree - Graphic And Digital Design

Century College

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Paja Yang