Paje Banducci
Bakersfield,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Member Services Technician
Kern County Employee's Retirement Association
Bakersfield, California
02.2024 - Current
- Apply knowledge of state and federal guidelines, KCERA policies, procedures, and regulations in the provision of retirement services administered by the department.
- Submit, reviews and monitors member demographic corrections and adjustments.
- Prepare and process request for purchase of service, terminations, refunds, enrollments, reciprocity, pull reports, associated backup and others as necessary.
- Provide assistance and information to members, county departments, governmental and special district representatives on KCERA policies and procedures including information related to eligibility determination for reciprocity, service purchases, refunds, and member rights and responsibilities under the law.
- Respond to telephone and written inquiries and resolves complaints.
- Provide back up to clerk functions.
- Maintain office supplies inventory.
- Operate standard office equipment including computers, telephone system, and digital scanning equipment.
- Storage maintenance.
- Assists in the preparation and distribution of materials for member educational presentations.
Human Services Technician
Kern County Department Of Human Services
Bakersfield, California
06.2023 - 02.2024
- Establishes and maintains case files.
- Processes cases manually as required, including benefit computations and under/over payment adjustments.
- Contacts applicants and recipients regarding discrepancies; refers questionable cases to Special Investigations Unit, as appropriate, for follow-up.
- Prepares documents necessary to initiate, continue and modify public assistance.
- Determines program eligibility in accordance with a variety of regulations.
- Advises applicants and recipients of their basic rights and responsibilities associated with public assistance.
- Interviews applicants and recipients to obtain and verify information needed to determine initial and/or ongoing eligibility for public assistance; obtains information in difficult and emotional situations on such matters as applicant income, assets and financial obligations, parental status and living arrangements.
Collections Specialist
Account Control Technology Holdings Inc.
Bakersfield , CA
10.2018 - 12.2018
- Developed collection methods to achieve or exceed company financial goals.
- Located and notified customers of delinquent accounts by mail, or telephone to solicit payment.
- Received payment and posted to appropriate customer accounts.
- Completed skip traces on customers failing respond to collection efforts.
Leasing Agent
Willow Springs Apartments
Killeen, TX
09.2014 - 09.2015
- Increased occupancy through dynamic marketing initiatives.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Conducted informative and personalized tours, resulting in new leases.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Residential Client Supervisor
Turning Point - Kennemer Center
Bakersfield, CA
02.2014 - 09.2014
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Consulted with staff on resolution of complex service issues.
- Documented patient progress, treatments and data in charts.
- Verified documentation compliance in accordance with established best practices.
Cashier
Albertsons
Bakersfield, CA
12.2012 - 02.2014
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
Education
Associate of Science - Natural Sciences And Math
Barstow Community College
Barstow, CA05.2021
Skills
- Conflict Resolution
- Report Writing
- Administration and Management
- Negotiation and Resolution
Timeline
Member Services Technician
Kern County Employee's Retirement Association
02.2024 - Current
Human Services Technician
Kern County Department Of Human Services
06.2023 - 02.2024
Collections Specialist
Account Control Technology Holdings Inc.
10.2018 - 12.2018
Leasing Agent
Willow Springs Apartments
09.2014 - 09.2015
Residential Client Supervisor
Turning Point - Kennemer Center
02.2014 - 09.2014
Cashier
Albertsons
12.2012 - 02.2014
Associate of Science - Natural Sciences And Math
Barstow Community College
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