PAKHI GOYAL
Senior IT Business Analyst
Chicago,IL
Summary
Perceptive Senior Business Analyst with 7 years driving successful business processes for manufacturing and supply chain companies. Dedicated to leveraging a standard SDLC or Agile model from Concept, Analysis/Requirements through Development, QA, Implementation, and Warranty. Communicative and collaborative with proven history of improving business processes to support growth and increase efficiency.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior IT Business Analyst
OMRON, Edwards
Hoffman Estates, IL
11.2018 - Current
- Primarily responsible for overseeing Omron’s healthcare account (includes vendor management, maintaining relationship with business stakeholders in Japan and with both senior and operating level business leaders in the US, Mexico, and Korea)
- Educate business partners on roles, responsibilities, processes, and deliverables required to ensure effective delivery of new technology solutions for all lines of businesses (healthcare, electronics, robotics, etc.)
- Automate business processes in JDE (ERP system) to eliminate manual intervention, reduce errors, and increase efficiency and productivity
- Gather requirements from business users and carry it through the SDLC (software development lifecycle) model
- Responsible for supporting all business teams including A/R, A/P, Supply Chain, Customer Service, Purchasing
- Assist in providing proper documentation to pass JSOX, FDA, and internal audits
- Create and maintain thorough, up-to-date, functional and technical systems documentation for all customization and maintenance actions taken
IT Business Analyst
Martin-Brower, McDonald’s
Rosemont, IL
01.2017 - 11.2018
- Independently ran small projects as a project manager/business analyst with the business stakeholders and other IT resources
- Fulfilled the role of a scrum master to maintain the agile work environment and methodologies
- Acted as primary subject matter expert in order-to-cash functions such as customer service, distribution modules, sales order processing, CRM, interfaces from JDE to WMS and other third party systems
- Collaborated with the logistics and integration team to maintain and support WMS interfaces that feed in and out of the ERP system
- Automated test scripts using Oracle Application Testing Suite (Java based) for JDE applications
IT Business Analyst
JD Edwards
04.2016 - 01.2017
- Leveraged a standard SDLC model from Concept, Analysis/Requirements through Development, QA, Implementation and Warranty
- Supported primary-use applications and functional areas within JDE in North America
- Elicited functional requirements from business users and worked with developers to execute requests/projects
- Facilitated governance to help prioritize user requests and enhancements queued in project pipeline
- Responsible for assisting in the support and delivery of all applications, specifically addressing level 2 and 3 escalated requests.
Operations Support Analyst
Manhattan WMS
07.2014 - 04.2016
- Configured and implemented Manhattan’s top tier WMS at 7 McDonald’s distribution centers across the U.S
- Provided 24-hr on-site and on-call support for all distribution centers before and after system deployment
- Trained over 500+ employees including management on WMS while developing ongoing training curriculum
- Coordinated and analyzed the supply chain of more than 500 million cases to McDonald’s restaurants
Quality Analyst
Medspeed LLC
Elmhurst, IL
11.2012 - 07.2014
- Traveled to different markets across country after post-implementation to conduct audit and ensure compliance
- Performed root cause analysis of service errors and implement corrective action to reduce errors
- Responsible for reporting KPI’s monthly and quarterly for all healthcare clients within each market
- Administered customer satisfaction surveys, analyzed results, and formulated recommendations to management
- Conducted structured kaizen events to improve processes to eliminate waste and lower costs
- Initiated and led lean/six sigma continuous improvement projects in operations, client implementation, etc.
Education
Master of Science - Business Analytics
Purdue University
Bachelor of Science - Business Administration, Project Management
DeVry University
Skills
Data analysis
Business process mapping
Data Mapping
Effective Communication Skills
Accurate and Detail-oriented
Certification
Green Belt Six Sigma Certified
Timeline
Senior IT Business Analyst
OMRON, Edwards
11.2018 - Current
IT Business Analyst
Martin-Brower, McDonald’s
01.2017 - 11.2018
IT Business Analyst
JD Edwards
04.2016 - 01.2017
Operations Support Analyst
Manhattan WMS
07.2014 - 04.2016
Quality Analyst
Medspeed LLC
11.2012 - 07.2014
Master of Science - Business Analytics
Purdue University
Bachelor of Science - Business Administration, Project Management
DeVry University