Pakiza Haidari
Carmichael,CA
Summary
Compassionate care manager specializing in resident needs assessment and collaborative healthcare delivery. Demonstrated success in coordinating comprehensive care plans and maintaining accurate records to drive positive outcomes in senior living communities.
Overview
13
13
years of professional experience
Work History
Care Manager
Aegis living Carmichael
Carmichael, California
03.2022 - Current
- Coordinated care plans for residents in senior living community.
- Assessed resident needs through regular evaluations and consultations.
- Collaborated with healthcare providers to ensure quality care delivery.
- Educated families on available resources and care options.
- Monitored resident progress and adjusted care strategies as needed.
- Facilitated communication between staff and families regarding resident health.
- Maintained accurate records of resident assessments and care plans.
- Participated in team meetings with other staff members to discuss case management issues.
- Assisted with meal planning to meet nutritional plans.
Compliance Officer
Azizi Bank
kabul , Afghanistan
07.2017 - 07.2021
- Conducted compliance audits to ensure adherence to banking regulations and policies.
- Reviewed and updated internal compliance policies for regulatory alignment and effectiveness.
- Collaborated with departments on risk assessments and compliance training initiatives.
- Monitored changes in legislation affecting banking operations and communicated updates effectively.
- Prepared compliance reports for senior management and regulatory bodies as required.
- Assisted in investigations of potential compliance violations within the organization.
- Developed training materials to educate staff on compliance obligations and best practices.
- Engaged with external auditors to facilitate comprehensive compliance evaluations and reviews.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Developed systems to track and monitor compliance with regulatory requirements and internal policies.
- Maintained compliance frameworks, policies and documentation to support audits.
- Evaluated proposed changes in laws or regulations that may affect business operations.
- Maintained and revised policy procedures for general operation of compliance program.
- Investigated potential violations of applicable rules and regulations.
Customer Service Representative
Azizi Bank
kabul , kabul Afghanistan
01.2013 - 07.2017
- Assisted customers with product inquiries and service issues.
- Handled customer complaints with empathy and professionalism.
- Processed orders and returns using company software systems.
- Collaborated with team members to enhance service quality.
- Maintained accurate records of customer interactions and transactions.
- Provided training support to new hires on customer service protocols.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Developed knowledge of product features to assist customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma - Arts
Sultan Razia High School
Kabul Afghanistan 03-2007
Skills
- Care coordination
- Resident assessment
- Case management
- Compliance monitoring
- Record keeping
- Healthcare collaboration
Languages
English
Limited
Persian
Full Professional
Pashto
Professional
Urdu
Limited
Timeline
Care Manager
Aegis living Carmichael
03.2022 - Current
Compliance Officer
Azizi Bank
07.2017 - 07.2021
Customer Service Representative
Azizi Bank
01.2013 - 07.2017
High School Diploma - Arts
Sultan Razia High School