Pakkawat Rerksri
Renton,WA
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Soi Thai Restaurant and Bar
Kirkland, WA
04.2023 - Current
- Assisted with kitchen preparation during peak times as needed.
- Created new menu items based on customer feedback and industry trends.
- Trained new employees to perform duties.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Prioritized and organized tasks to efficiently accomplish service goals.
Bar Manager
Bangrakmarket
Seattle, WA
03.2019 - 04.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Education
BBA - International Management
Eastern Asia University
Thailand 03-2000
Skills
- Cook foods
- Business strategy
- Cost control
- Staff scheduling
- Employee training
- Menu development
- Food safety
- Customer service
- Team building
- Conflict resolution
- Time management
- Food preparation
- Food safety oversight
- Catering services
- Beverage management
- Catering management
- Restaurant operations management
- Nutritional knowledge
Timeline
Restaurant Manager
Soi Thai Restaurant and Bar
04.2023 - Current
Bar Manager
Bangrakmarket
03.2019 - 04.2022
BBA - International Management
Eastern Asia University
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