Summary
Overview
Work History
Education
Skills
Attributes
Timeline
Generic

Pakou Lee

Oshkosh,WI

Summary

My goals to do a job right is to listen and follow direction. To make sure the customer is well taken care of. They're so much to learn in the world to exprience in the work field. It would be an opportunity to learn and exprience more customer service or factory service or data entry analyst. It's great to see feed back from customers who appreciate our services or how well the product was presented.

Overview

15
15
years of professional experience

Work History

Driver

Uber
11.2022 - Current
  • Driving customers to their destination safely
  • Sharing my knowledge of the local patrons
  • Keeping all riders happy and satisfied.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Obtained signatures from customers upon delivery of goods.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Sales

King of Sweets
10.2010 - 11.2010
  • Informing customers of the varieties of candy
  • Ensuring customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Sales

Vector, Cutco
06.2009 - 12.2009
  • Having fun with the customers
  • Making sales
  • Keeping everyone entertained.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Order Fulfillment

Miles Kimball
06.2007
  • Making sure the orders are right
  • Ensuring all numbers are correct and not missing.

Education

Massage Therapy -

Ashworth College
Norcross, GA
10.2015

Oshkosh North High School
Oshkosh, WI
06.2006

Skills

  • Customer service
  • Microsoft word
  • Microsoft Power Point
  • Microsoft Excel
  • Typing 35 WPM or more
  • Client Service
  • Customer Retention
  • Network Development
  • Client Account Management
  • Customer Service
  • Records Management
  • Sales Development
  • Sales Closing
  • Account Management
  • Account Servicing
  • Business Development
  • Competitor Research
  • Proposal Development
  • Customer Needs Assessment
  • Type Marketing

Attributes

  • Clean and organized
  • Customer service
  • Self motivated

Timeline

Driver

Uber
11.2022 - Current

Sales

King of Sweets
10.2010 - 11.2010

Sales

Vector, Cutco
06.2009 - 12.2009

Order Fulfillment

Miles Kimball
06.2007

Massage Therapy -

Ashworth College

Oshkosh North High School

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Pakou Lee