Pakou Xiong
Coon Rapids
Summary
Looking for a fast paced challenging and responsible role position that will allow me to utilize my existing knowledge while still challenging me with a new skill set. Very energetic with sense of responsibilities and respectful for other. Believes strongly in teamwork and seeking for better solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Registrar
Summit Orthopedics
12.2024 - Current
- Processed payments accurately and efficiently utilizing various payment methods.
- Proficiently operated the computer system for scheduling appointments and entering data into electronic health records.
- Greeted guests in a friendly and professional manner, ensuring their needs were met promptly.
- Maintained accurate records of patient information, including medical histories and insurance information.
- Answered incoming calls in a timely fashion and directed callers to appropriate personnel or departments as needed.
- Provided excellent customer service to all patients, visitors and staff members.
- Utilized conflict resolution techniques when addressing customer complaints or concerns in a calm and respectful manner.
- Monitored visitor access to ensure security protocols were followed appropriately.
- Performed administrative duties such as filing paperwork, faxing documents, ordering supplies.
- Handled confidential medical information in accordance with HIPAA regulations.
- Assisted with check-in procedures by verifying insurance coverage and collecting co-pays and deductibles.
- Greeted customers in a professional and friendly manner.
- Handled cash, credit and debit card transactions accurately.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
Clinical Team Aide
United Family Physicians Clinic
06.2024 - 12.2024
- Developed effective communication skills while interacting with clients, families, and other professionals.
- Encouraged independence through the use of adaptive equipment and assistive technology.
- Managed inventory of supplies, ensuring availability and proper use.
- Collaborated with other aides and healthcare professionals to learn new techniques and approaches.
- Provided direct support to staff and colleagues, assisting with daily tasks and projects.
- Documented client interactions, progress, and concerns accurately for care team reference.
- Maintained clean, safe environment for clients to live comfortably.
- Mobilized office operations by sorting deliveries and ordering and organizing supplies.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
- Answered multi-line telephone system to direct calls and take messages.
- Reviewed files and records to obtain information to respond to requests.
Personal Care Assistant
Culture Home Health Care
01.2015 - 03.2024
- Coordinated medical appointments, errands, and social events.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
- Responded to resident dining needs and assisted with feeding.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Demonstrated excellent organizational skills to manage multiple tasks and prioritize workloads.
- Implemented safety protocols while handling hazardous materials such as medications or cleaning supplies.
- Maintained client confidentiality as required by HIPAA laws and regulations.
- Provided transportation for clients to doctor appointments or other necessary destinations.
Teacher's Aide
Step by Step Montessori Schools
08.2021 - 05.2022
- Collaborated with teachers to develop lesson plans that met the individual needs of each student.
- Participated in professional development activities related to teaching strategies and curriculum changes.
- Maintained a safe and secure environment for the students by following established procedures.
- Demonstrated excellent communication skills while interacting with students, parents, and other staff members.
- Assisted teachers in monitoring students' behavior, maintaining order, and enforcing rules.
Education
Certification - Phlebotomy
Phlebotomy Training Specialist
MN09.2023
High School Diploma - undefined
Park Center Senior High School
MN06.2010
Skills
- Interpersonal and strong communication
- Problem-solving
- Time Management
- Entry level of Data Entry
- Able to obtain and process information timely
- Stress Management
- Mobility Support
- Adaptable Under Pressure
- Direct Patient Care
- Client Transportation
Certification
- Phlebotomy Technician Certification, Phlebotomy Training Specialist, 2023
- Phlebotomy Technician Certification, National Healthcare Certification Organization, 2023
Timeline
Front Desk Registrar
Summit Orthopedics
12.2024 - Current
Clinical Team Aide
United Family Physicians Clinic
06.2024 - 12.2024
Teacher's Aide
Step by Step Montessori Schools
08.2021 - 05.2022
Personal Care Assistant
Culture Home Health Care
01.2015 - 03.2024
Certification - Phlebotomy
Phlebotomy Training Specialist
High School Diploma - undefined
Park Center Senior High School