Summary
Overview
Work History
Education
Skills
Timeline
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Palak Patel

Houston,TX

Summary

Results-driven professional with a proven track record in executive support and team leadership. Skilled in managing multiple tasks and priorities with exceptional attention to detail. Expertise includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Highly regarded for delivering exemplary customer service and fostering strong team collaboration.

Overview

3
3
years of professional experience

Work History

General Manager

Quality Inn Hotel
Houston, TX
02.2023 - Current
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.

Operations Manager

CVS Health
Houston, TX
02.2022 - 02.2023
  • Manage company operations with responsibility for profit and loss, scheduling, training, and inventory control.
  • Implement policies and standard operating procedures and manage quality, customer service and logistics.
  • Delivered positive customer experience by implementing effective quality assurance practices.
  • Collaborate with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Plan daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Examine quantitative methods and techniques and approach to optimize organizational operations and facilitate decision-making.
  • Improve morale and management communication by creating employee recognition and rewards practices.
  • Examine quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.

Education

MBA - Healthcare Management

Saint Leo University
05.2021

Bachelor of Science - Medical Technology

Naranlala College of Prof. And Applied Sciences
Navsari
04.2018

Skills

  • Process improvement strategies
  • Policies and procedures implementation
  • Workforce training
  • Cost reduction and containment
  • Contract review and recommendations
  • Incidents management
  • Financial and cash flow analyses
  • Performance reporting
  • Systems implementation
  • Staff training and development
  • Multi-unit operations management
  • Marketing
  • Workforce Management
  • Client relationships
  • Maintenance planning
  • Retail Space Planning
  • Team Building/Leadership
  • Organizational Management
  • Business Planning
  • Health and safety compliance
  • Quality assurance controls
  • Troubleshooting and problem solving
  • Sales Team Development
  • Sales Tracking

Timeline

General Manager

Quality Inn Hotel
02.2023 - Current

Operations Manager

CVS Health
02.2022 - 02.2023

MBA - Healthcare Management

Saint Leo University

Bachelor of Science - Medical Technology

Naranlala College of Prof. And Applied Sciences

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Palak Patel